Technical Estimator and Project Manager III (Spec, Entrance Hardware)
Oldcastle BuildingEnvelope•Los Angeles, CA
•$33 - $48
About The Position
The Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. The role serves as the primary contact for a select group of customers, supporting account growth and satisfaction, and acts as a liaison between customers and CRL’s internal departments to ensure customer needs are met. The position involves providing quotations, managing orders and inquiries, interpreting bid requests using specifications and drawings, and serving as a subject matter expert for the product group.
Requirements
- High school diploma or equivalent.
- Ability to work at a fast pace and manage inquiries and follow-up tasks.
- Knowledge of pricing, margins, and negotiation.
- Understanding of glass systems and ability to navigate CRL’s website and business software.
- Excellent customer service skills, critical thinking, and independent problem-solving abilities.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Deliver customer service by managing order processing, quote turnaround, and inquiry response times.
- Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
- Document customer interactions in ERP and maintain effective communication.
- Provide accurate quotations and meet quote-turnaround service-level agreements.
- Follow up with customers to maintain and establish account assignments.
- Apply technical knowledge of products, services, and procedures.
- Interpret bid requests using specifications and drawings and assess product compatibility.
- Stay updated on product launches and follow outlined procedures.
- Serve as a subject matter expert in the product group.
- Communicate customer needs and feedback to internal teams.
- Support the sales team in achieving sales targets and key performance indicators.
- Achieve a closing ratio greater than 30% on quotes.
Benefits
- Industry-competitive benefits at the lowest cost to the employee.
- PTO and holidays, including floating holidays employees can choose.
- Potential for annual raises and bonuses through a pay-for-performance culture.
- Training to develop the knowledge and skills needed to succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
