Technical Engineering Professional

Fiserv•Marietta, GA

8d•Onsite

About The Position

You will be responsible for all process documentation, process improvements, quality monitoring, and new process implementation for a specific set of products or customers. You will work mainly in the Tech Center department in Marietta but will also closely coordinate with the other TSS team members across both the Roseville and Toronto locations to help drive standardized processes across the business. You must have technical knowledge and the ability to analyze a new product or process and to implement these processes within the current scope of our ISO standardization. This role will also be responsible for quality monitoring of their product lines to ensure any trending issues are identified and reported back to the correct person to address issues timely and drive increased customer satisfaction.

Requirements

High School Diploma/GED
Project management experience: ability to facilitate meetings to drive actions, get results from team members, and provide concise readouts to leadership.
Process documentation and analysis skills.
Ability to document and train technicians.
Strong analytical capabilities to perform complex calculations quickly.
Hands-on experience repairing electronic equipment.
Must currently possess valid and unrestricted U.S. work authorization.

Nice To Haves

College or associate's degree in industrial or mechanical engineering.
Experience with Visio to create complex process diagrams.
Experience with Consumer Electronics or Payment devices.
Knowledge of ISO9001:2015 Standards.
LEAN Manufacturing Knowledge.
Prior training experience.

Responsibilities

Process documentation
Process improvements
Quality monitoring
New process implementation for a specific set of products or customers
Coordinate with TSS team members across Roseville and Toronto locations to drive standardized processes
Analyze new products or processes and implement them within the current scope of ISO standardization
Quality monitoring of product lines to identify trending issues and report them for timely resolution
Drive increased customer satisfaction

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.