Technical Enablement Lead, WWFE - Technical Enablement

Amazon • Seattle, WA

10h • Onsite

About The Position

Amazon Web Services (AWS) is seeking a Technical Enablement Lead for Worldwide Field Enablement (WWFE) to equip and enable Solutions Architects and Customer Solutions Managers. This role involves designing and implementing enablement programs, including tools, training, coaching, and processes, to help AWS technical field teams better serve customers and grow the business. The successful candidate will possess a strong understanding of cloud technologies, the ability to synthesize complex information for a technical audience, and experience in driving adoption of customer-centric approaches. This role requires close collaboration with various stakeholders, including Technical Leadership, Business Operations, AWS Service Teams, and Project Managers, to identify and meet the objectives of the tech field. Exceptional stakeholder relationship skills are essential.

Requirements

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience leading cross-functional projects and managing large, complicated programs
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
• Experience coordinating between technical teams, peers and business stakeholders

Nice To Haves

• Experience with AI technologies is highly desirable.
• Experience working within a high-growth, technology company
• Knowledge of general AI tools
• Experience working as a technical lead
• Active AWS or other industry technical certifications
• Exceptional stakeholder relationship skills is a must for this role.
• Experience within organizations supporting technical teams is highly preferred.

Responsibilities

• Leverage executive presence, business acumen, and enablement expertise to be a Trusted Advisor to AWS Technical Leaders, recommending strategic enablement initiatives, driving enablement tooling adoption, and delivering results.
• Create, execute, manage, and support personalized role-based technical learning sessions for new and existing tech field teams, supporting training needs; incorporate this content into existing Worldwide Field Enablement programs or deliver as net-new.
• Plan, facilitate, scale, and support existing technical onboarding, and ongoing training.
• For each initiative, demonstrate strong planning, communication, and end-to-end ownership leading progress against targeted objectives.
• Develop and curate cross-functional enablement resources for tech teams while leveraging existing resources for implementation of programs.
• Perform detailed needs assessments in collaboration with various stakeholders. Translate business needs into clear project requirements that inform scalable and repeatable initiatives with measurable business impact.
• Identify project roadblocks, research and present root-cause analysis, managing resolution and stakeholder communications.
• Implement metrics to measure impact, effectiveness, appropriateness, and utility of programs. Report on the effectiveness of enablement investments through dashboards.
• Maintain scheduled deadlines, detailed training and initiative status reports, and introduce processes to optimize management of projects.
• Support and lead ad hoc special projects as needed.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level