Technical Documentation Specialist

TAXWELL • Haverford, PA

3d

About The Position

Taxwell is seeking a highly skilled Technical Documentation Specialist to support its product, engineering, and marketing teams. This role involves creating, maintaining, and improving high-quality technical and user-facing documentation. The position will backfill a critical role, providing direct support for ongoing documentation needs across platforms and products. The specialist will collaborate closely with subject-matter experts to ensure content is accurate, accessible, and up-to-date. The ideal candidate is detail-oriented, technically proficient, comfortable using multiple tools, and can thrive in a fast-paced, collaborative environment.

Requirements

• Experience with Adobe Acrobat Pro
• Experience with Adobe InDesign
• Experience with MadCap Flare and MadCap Central
• Experience with Snagit or comparable screenshot/screen capture tools
• Experience with WordPress
• Experience with Confluence
• Experience with SharePoint
• Experience with Office Product Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Jira
• Experience with GitKraken
• Experience with Zoom
• Experience with AI & Automation tools like ChatGPT, Cursor, or other AI-assisted writing tools for drafting, editing, summarization, and content optimization
• Knowledge of taxes or experience with Tax Preparation Software
• Prior experience documenting software, SaaS, or technical products strongly preferred
• Experience supporting cross-functional teams, including technical and non-technical stakeholders
• Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical experience
• 3–5+ years of experience in technical documentation or a related role
• Strong writing, editing, and information design skills
• Ability to manage multiple documentation efforts simultaneously while meeting deadlines
• Comfortable navigating ambiguity and evolving requirements
• High attention to detail and commitment to quality, consistency, and accessibility

Nice To Haves

• Accessibility Document Specialist certification or equivalent training focused on ADA-compliant PDFs
• Demonstrated experience creating and remediating accessible documents (PDFs, web content, and user documentation)
• Experience supporting tax, financial, or compliance-related products
• Familiarity with version control concepts and release-driven documentation updates
• Experience working in Agile or hybrid project environments

Responsibilities

• Create, edit, and maintain technical documentation, user guides, release notes, and internal knowledge base content for multiple product lines.
• Partner with product managers, engineers, marketing, and support teams to gather, validate, and translate technical information into clear, user-friendly documentation.
• Maintain documentation standards, templates, style guides, and publishing workflows.
• Manage document lifecycle updates tied to product changes, releases, and seasonal readiness.
• Publish and maintain content in Confluence, SharePoint, and web-based platforms.
• Utilize AI tools to improve drafting efficiency, clarity, consistency, and content maintenance.
• Capture and edit screenshots, visuals, and diagrams to support written content.
• Ensure documentation meets accessibility and usability standards, including ADA-compliant PDFs where applicable.
• Support documentation needs across TaxAct and Drake product ecosystems.
• Assist with cross-team documentation initiatives and knowledge-sharing efforts.

Benefits

• Supportive, open, and inclusive atmosphere
• Team that values your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level