Technical Delivery Senior Consultant, Qualtrics (CX / XM)

Deloitte • Lake Mary, FL

1d • $110,700 - $218,300 • Hybrid

About The Position

As a Delivery Senior Consultant, Customer Experience on Deloitte’s Customer Strategy & Design team, you will translate customer experience program objectives into Qualtrics Experience Management (XM) solution designs, configure enterprise feedback programs, build integrations, validate deployments, and help stakeholders use feedback data and reporting. The role is part of Deloitte’s Government & Public Services practice and its Center talent model, which provides business services through standardized processes and a delivery-center model. Center professionals work from a designated delivery center, with nominal travel requirements.

The role follows a hybrid work model and requires residence within commuting distance of one of the US Delivery Center locations in Gilbert, Lake Mary, or Mechanicsburg. Professionals may spend up to 30% of working time co-located at an assigned office or other approved location, and overnight travel may be required for client or project purposes, up to a maximum of 10%. If relocation is necessary, the move must be completed within 12 weeks from the start date.

The position offers a stated compensation range of $110,700 to $218,300, with possible participation in a discretionary annual incentive program. Deloitte also describes a broad range of employee benefits, professional development opportunities, and an inclusive culture; specific benefits are not enumerated in the posting.

Requirements

• Bachelor’s degree, preferably in computer science, information systems, data analytics, software engineering, or business analytics.
• At least 2 years of experience configuring Qualtrics XM Platform surveys, workflows, embedded data, dashboards, and reporting.
• At least 2 years of experience designing integrations between cloud platforms and CRM, HRIS, or data warehouse platforms using APIs, web services, or SSO.
• At least 2 years of experience analyzing customer feedback data and creating dashboard-based reporting.
• At least 2 years of experience using JavaScript or Python to create survey logic, automate platform workflows, or deploy website feedback code.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Must reside within a commutable distance of a US Delivery Center in Gilbert, Lake Mary, or Mechanicsburg under the hybrid work model.
• Must be able to spend up to 30% of working time co-located at an assigned office or other approved location.
• Must be able to meet a maximum overnight travel requirement of 10% for client or project purposes.
• If relocation is necessary, must complete the move within 12 weeks from the start date to live within commuting distance.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills, strong interpersonal skills, and a professional demeanor.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships, lead projects or workstreams, and provide clear guidance to others.
• Ability to prioritize multiple tasks in a fast-paced, dynamic environment and meet deadlines.

Nice To Haves

• Qualtrics certification.
• At least 1 year of experience advising clients on data collection configuration best practices.
• At least 1 year of experience delivering platform demonstrations and technical walkthroughs to business stakeholders and translating data-driven findings into clear action.
• At least 1 year of experience integrating Qualtrics with Salesforce, SAP, or Slack.
• At least 1 year of experience supporting federal, state, or local government agencies or public higher education institutions.
• At least 1 year of experience configuring solutions in environments subject to FedRAMP requirements.

Responsibilities

• Translate customer experience program objectives into Qualtrics XM solution designs covering survey architecture, data models, workflows, and integration requirements.
• Configure and optimize Qualtrics surveys, embedded data, dashboards, automations, and logic for enterprise feedback programs.
• Build secure integrations between Qualtrics and CRM, HRIS, or data warehouse platforms using APIs, web services, or SSO.
• Deploy unmodified Qualtrics-provided Website/App Insights code in approved global headers or footers; avoid multiple concurrent snippets; and test data flow, intercepts, reporting, and workflow performance before production releases.
• Analyze customer feedback data, build role-based dashboards, and train stakeholders on reporting and workflow use to support experience management adoption.
• Lead projects or workstreams, provide clear guidance to others, and manage competing tasks and deadlines in a fast-paced environment.

Benefits

• Broad range of employee benefits; specific benefits are not listed in the posting.
• Possible participation in a discretionary annual incentive program, subject to program rules and performance factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior