Qualtrics Analytics and Insights Engineer III (CX / XM)

Deloitte • Jersey City, NJ

8d • $110,700 - $218,300

About The Position

Deloitte’s Customer Strategy & Design team helps organizations strengthen customer relationships through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, service, advanced analytics, Generative AI, transformative technologies, creative design, and managed services. The team includes strategists, data scientists, operators, creatives, designers, engineers, and architects.

As an Analytics and Insights Engineer III, you will translate customer experience program objectives into Qualtrics Experience Management (XM) solution designs; configure and optimize surveys, data, dashboards, automations, and logic; build secure platform integrations; deploy and test Qualtrics Website/App Insights code; and analyze feedback data to support reporting and adoption. The role is part of Deloitte’s Government & Public Services practice and Customer Strategy & Design team, which supports government and public higher education clients and develops customer growth strategies and innovation portfolios. Travel is expected to average 0–25%, depending on the work and clients served.

Requirements

• Bachelor’s degree, preferably in computer science, information systems, data analytics, software engineering, or business analytics.
• At least 2 years of experience advising clients on best practices for data collection configuration.
• At least 1 year of experience delivering platform demonstrations and technical walkthroughs to business stakeholders and translating data-driven findings into clear action.
• At least 2 years of experience analyzing customer feedback data and creating dashboard-based reporting.
• At least 1 year of experience using JavaScript or Python to create survey logic, automate platform workflows, or deploy website feedback code.
• Ability to travel an average of 0–25%, depending on work, clients, and industries or sectors served.
• Legally authorized to work in the United States without employer sponsorship now or in the future.
• Ability to work independently and collaboratively, communicate effectively, maintain attention to detail and quality, build professional relationships, manage competing tasks in a fast-paced environment, meet deadlines, and provide clear guidance.

Nice To Haves

• Qualtrics certification.
• At least 2 years of experience configuring Qualtrics XM Platform surveys, workflows, embedded data, dashboards, and reporting.
• At least 2 years of experience designing integrations between cloud platforms and CRM, HRIS, or data warehouse platforms using APIs, web services, or SSO.
• At least 1 year of experience integrating Qualtrics with Salesforce, SAP, or Slack.
• At least 1 year of experience supporting federal, state, or local government agencies or public higher education institutions.
• At least 1 year of experience configuring solutions in environments subject to FedRAMP requirements.

Responsibilities

• Translate customer experience program objectives into Qualtrics XM solution designs defining survey architecture, data models, workflows, and integration requirements.
• Configure and optimize Qualtrics surveys, embedded data, dashboards, automations, and logic for enterprise feedback programs.
• Build secure integrations between Qualtrics and CRM, HRIS, and data warehouse platforms using APIs, web services, or SSO.
• Deploy unmodified Qualtrics-provided Website/App Insights code in approved global headers or footers, avoid multiple concurrent snippets, and test data flow, intercepts, reporting, and workflow performance before production releases.
• Analyze customer feedback data, build role-based dashboards, and train stakeholders on reporting and workflow use to support experience management adoption.
• Lead projects or workstreams, manage and prioritize multiple tasks, and provide clear guidance to others.

Benefits

• May be eligible to participate in a discretionary annual incentive program, subject to the program’s rules and applicable performance factors.
• Broad range of employee benefits.
• Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level