Technical Delivery Manager

Otter.ai•San Francisco, CA

4h•Hybrid

About The Position

We are looking for a Technical Delivery Manager, Post-Sales to partner closely with Customer Success, Sales, and Product to ensure successful deployment, integration, and long-term adoption of Otter across our enterprise customers. This is a high-impact, customer-facing role focused on driving technical success post-sale — from onboarding and integrations to scaling AI-driven workflows across complex organizations.

Requirements

3+ years in Solutions Engineering, Technical Account Management, Professional Services or similar post-sales role
Experience supporting enterprise customers with complex technical environments
Strong understanding of APIs, integrations, and SaaS architecture
Proven ability to work cross-functionally with Sales, CS, Engineering and Product teams
Comfortable engaging with technical stakeholders (engineering, IT) and executive audiences
Strong problem-solving skills with a customer-first mindset

Nice To Haves

Experience in AI, data, or workflow automation platforms strongly preferred

Responsibilities

Act as the technical lead for enterprise customers post-sale, owning successful implementation and expansion readiness
Partner with CSMs and AEs to support onboarding, adoption, and expansion across large accounts
Lead technical discovery and solution design aligned to customer workflows and use cases
Support and guide integrations (APIs, calendar, workflows, internal tools)
Troubleshoot and resolve complex technical issues, acting as a trusted advisor to customer engineering teams
Drive best practices for deploying Otter at scale across organizations
Collaborate with Product and Engineering to translate customer feedback into roadmap insights
Build reusable assets, documentation, and frameworks to scale post-sales technical success

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