Technical Delivery Manager

Clario

1d•Remote

About The Position

You will play a key role in ensuring high‑quality delivery of Clario’s technology and services to clinical trial sites, enabling reliable data collection that advances respiratory studies and supports Clario’s mission to unlock better evidence. In this role, you will collaborate closely with internal teams, sponsors, and sites to ensure smooth study operations, exceptional service, and continuous improvement across technical delivery processes.

Requirements

Bachelor’s degree or equivalent experience in project management, clinical research, or related field.
3–5 years of project management experience within the pharmaceutical or related industry.
Demonstrated expertise in the primary service line and experience supporting studies across multiple service lines.
High proficiency with Clario products, software, and devices.
Proven customer service skills and responsiveness to stakeholder needs.
Strong organizational, interpersonal, time‑management, and prioritization capabilities.
Excellent verbal and written communication skills, including the ability to communicate effectively in English.
Working knowledge of Microsoft Office tools and an understanding of the pharmaceutical drug development process.
Ability to travel approximately 20%.
Based in or able to work from the United States.

Responsibilities

Support the planning, setup, monitoring, and closeout phases of assigned studies.
Work directly with clinical trial sites using varied communication methods to enable a smooth startup, conduct, and closeout of Clario services.
Partner with internal stakeholders to understand project requirements and guide efficient delivery using Clario’s existing product suite, identifying enhancement needs when appropriate.
Ensure study issues are identified, tracked, escalated when necessary, and resolved effectively and in a timely manner.
Configure and troubleshoot technical implementations of Clario data collection platforms and devices.
Serve as the point of contact and escalation partner for assigned sites and customers requiring support.
Deliver study‑specific training to sites and support project management tasks that enable study success.
Develop and update study documentation to address customer needs and process improvements.
Manage distribution, tracking, and oversight of study equipment.
Create, distribute, and analyze study‑related reports that support site performance and data quality.
Identify potential risks, develop mitigation strategies, and escalate concerns appropriately.
Foster collaboration and effective communication across internal and external teams to meet study timelines and contractual obligations.
Apply structured problem‑solving approaches to customer issues and maintain documentation ensuring timely resolution.
Troubleshoot site issues related to Clario products, solutions, or devices and support defect tracking and root‑cause resolution.
Support the site certification program through direct engagement, consulting, and training.
Configure study devices for testing and replicate issues to support troubleshooting.
Serve as a technical subject matter expert for Clario products, including backend environments, and participate in new product implementations and enhancements.