Technical Delivery Manager

WTW•Buffalo, NY

3d•Hybrid

About The Position

WTW’s Global Enterprise Technology team is building a world-class organization to drive technology delivery across our global business. As a Technical Delivery Manager, you will play a pivotal role in leading complex infrastructure and technology projects—bridging strategy, execution, and delivery excellence. You’ll work with cross-functional teams across geographies to deliver enterprise-scale solutions that improve resilience, efficiency, and user experience. This role demands a strong blend of technical depth, project delivery experience, and stakeholder management, combined with the ability to build and communicate a clear roadmap of priorities and outcomes. We’re looking for pragmatic, hands-on delivery leaders who can turn strategy into results, ensuring that technology changes are executed on time, within scope, and to the highest standards. The role will also help shape the adoption of AI-augmented delivery practices, balancing automation, governance, and human oversight to improve delivery effectiveness across the enterprise.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field.
Proven experience in technical delivery, infrastructure project management, or engineering leadership roles within large, global organizations.
Proven ability to deliver large-scale, cross-functional technology projects.
Strong understanding of enterprise infrastructure technologies and services.
Excellent communication, negotiation, and stakeholder management skills.
Strong experience in roadmap development, work prioritization, and delivery planning.
Familiarity with Agile/Scrum delivery frameworks and project tools (e.g., Azure DevOps, Jira, SharePoint, Visio, MS Office Suite).
Broad technical awareness across several enterprise technology domains, with the ability to understand interdependencies, ask effective questions, and facilitate technically informed decisions without needing to be the hands-on Subject Matter Expert.
Experience supporting advisory, architecture, proof-of-concept, engineering, integration, service improvement, or transformation engagements.
Vendor management and financial oversight experience.

Nice To Haves

Certifications such as PMP, CSM, or SAFe.
Experience delivering initiatives across two or more of the following: Cloud (azure/AWS/OCI), AI, Data and analytics, Storage, Networking, Identity, Microsoft 365, end-user computing, DevOps, infrastructure, or integration.
Experience working with globally distributed engineering and operations teams in an enterprise environment.
Background in technical product management or delivery of large global infrastructure solutions.
Experience leveraging AI-enabled productivity and delivery tools (e.g., Microsoft Copilot, Azure DevOps integrations, knowledge management platforms, or workflow automation solutions) to improve delivery outcomes and operational efficiency.

Responsibilities

Lead the end-to-end delivery of global infrastructure and technology projects, from initiation through to handover.
Develop and maintain project plans, budgets, and schedules, ensuring delivery against milestones.
Identify, assess, and mitigate project risks; proactively resolve issues and dependencies.
Drive adoption of Agile, DevOps, and other modern delivery methodologies.
Identify and implement opportunities to improve delivery efficiency through AI-assisted workflows and automation, including reporting, work item management, meeting summarization, documentation generation, and stakeholder communications.
Serve as the primary liaison between business stakeholders, engineering teams, and external vendors.
Facilitate cross-functional collaboration across multiple regions and time zones.
Host regular team reviews, retrospectives, project updates and steering sessions to ensure transparency and alignment.
Mentor teams to build delivery discipline, accountability, and continuous improvement.
Drive adoption of approved enterprise AI capabilities and delivery practices across Global Technology teams, promoting responsible use and measurable productivity improvements.
Partner with specialists to ensure delivery aligns with security, compliance, information protection, data privacy, architecture, resilience, and operational standards.
Maintain sufficient cross-domain awareness to facilitate informed delivery discussions and identify dependencies spanning Cloud (Azure, AWS, OCI), AI, Storage, Networking, Data, analytics (Microsoft Fabric), Microsoft 365, Identity and Access Management, End-User Computing, Infrastructure Architecture, and Integration.
Coordinate change and project delivery for collaboration services and email technologies, including integrations and dependencies with security and enterprise platforms.
Manage vendor relationships, contracts, and budgets related to assigned projects and platforms.
Oversee procurement activities, including quotes, purchase orders, and invoicing.

Benefits

Competitive compensation
benefits
professional growth opportunities
25 days of annual leave plus an extra WTW day
private healthcare
life insurance
group income protection
regular health assessments
defined contribution pension scheme, featuring matched contributions up to 10% from the company
hybrid working options
employee assistance programme
fully paid volunteer day
electric vehicle car scheme
share scheme
cycle-to-work programme
dental and optical cover
critical illness protection