Technical Services Delivery Manager

Palo Alto Networks•Boston, MA

3d•Remote

About The Position

Oversee a team of 10–15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. Drive business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT). This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Requirements

Leading large complex projects of technical resources; 3+ years delivering or supporting enterprise cybersecurity solutions.
In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.
Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows.
Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite.
Undergraduate or Master’s degree (Computer Engineering, MBA, or related technical field preferred).
Ability to travel up to 20% across North America.
Experience driving the execution of Cortex Cloud deployment or upgrade engagements across Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Application Security, and/or Cortex Cloud Automation workstreams.
3+ years of experience leading government customer engagements, with a strong understanding of public sector procurement, compliance frameworks (e.g., FedRAMP, FISMA, FAR), and federal/SLED account growth strategies.

Nice To Haves

CISSP, PMP, CCSP, or CISM certifications.

Responsibilities

Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.
Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.
Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.
Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.
Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.
Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.