Technical Delivery Manager – Healthcare, Release Management & AI

PRO-spectus

20d•$120,000 - $145,000•Remote

About The Position

PRO-Spectus is seeking an outcome-oriented, commercially minded Delivery Manager to lead execution and scaling of its patient services hub platforms. The role owns delivery predictability and execution for releases, features, integrations, and fixes in a regulated healthcare environment, where delays can affect patients waiting for therapy. The Delivery Manager connects the Product Owner and development team and coordinates work with the AI Lead, data team, IT operations, and Implementation leaders. The role uses Jira, Confluence, Rovo, Claude, and Claude Code to reduce manual ticket maintenance and reporting while improving risk detection, forecasting, and visibility into dependencies. It applies agile practices pragmatically to a fast-moving, highly regulated healthcare business, with transparent reporting focused on progress, risk, timing, and trade-offs. The position is remote-forward and operates in a virtual professional office environment, with teleworking from the employee’s home address listed in their employment file. Some flexibility in working hours is needed to support activities across EST to PST time zones; minimal travel is possible.

Requirements

At least 4 years of experience as a Delivery Manager, Technical Scrum Master, or Program Manager, with direct accountability for meeting release and feature commitments.
Experience in a patient services hub, specialty pharmacy, or healthcare IT environment, or comparable experience in a regulated, multi-party healthcare delivery context.
Technical and operational literacy in healthcare data workflows, integrations, and hub CRM platforms such as Salesforce Health Cloud.
A track record of managing complex, multi-party vendor and manufacturer dependencies.
Experience coordinating releases and deployments, including change management, environment strategy, and go/no-go decisions.
Hands-on use of generative AI productivity tools and AI-driven insight within agile management platforms; practical proficiency in Jira and Confluence.
Strong data literacy, including the ability to analyze cycle time, lead time, and workflow efficiency and act on the data.
Exceptional communication, negotiation, and conflict-resolution skills, with a commercial mindset that connects delivery decisions to business and patient-care consequences.
Comfort operating at pace and driving accountability in a fully remote environment.
Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or equivalent practical experience.

Nice To Haves

Experience delivering on the Salesforce platform; Health Cloud experience is a strong advantage.
Experience with patient access, hub services, market access, or revenue cycle management programs.
Familiarity with HIPAA, TCPA, and OIG guidance as they apply to patient support programs.
Experience with CI/CD, DevOps practices, or Salesforce DX.
Familiarity with Atlassian Rovo, Claude, or comparable AI assistants in a delivery context.
Relevant certifications, including Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI-ACP, SAFe Scrum Master or Release Train Engineer, PMP, or Salesforce Certified Administrator.

Responsibilities

Own delivery predictability and execution against commitments, planning and driving sprint and release execution and surfacing risks early with options.
Manage work from sprint commitment through completion, tracking work in progress, aging items, blockers, handoffs, carry-over, and unplanned work; reinforce ownership, estimation, status, and definition-of-done practices.
Own release planning and readiness across development, sandbox, UAT, and production, coordinating approvals, deployment and rollback plans, environment readiness, and post-deployment verification.
Manage and unblock dependencies across the Product Owner, development team, AI Lead, data team, IT operations, and external integrations.
Coordinate with Implementation on engagements involving pharma brand partners, specialty pharmacies, and data vendors; track third-party commitments and integration readiness.
Forecast team capacity against committed and anticipated demand, considering PTO, production support, unplanned work, dependencies, and competing initiatives.
Partner with the Product Owner to establish realistic sprint and release commitments.
Decide when to augment with contract resources and manage their onboarding, workload, throughput, quality, and utilization data.
Use Jira, Confluence, Rovo, Claude, and Claude Code to reduce manual tracking and reporting and improve risk visibility, forecasting, and early blocker detection.
Ensure deployment schedules, data flows, and platform changes align with HIPAA, TCPA, OIG guidance, organizational change management, and security policy, with traceable work, approval, and deployment records.
Report progress, release timing, risks, and trade-offs in plain language, and track on-time release rate, cycle and lead time, carry-over, unplanned work, and escaped defects.
Facilitate planning, refinement, stand-ups, reviews, and retrospectives; coach the team on work breakdown, estimation, and definition-of-done discipline; protect focus from mid-sprint churn and turn retrospective findings into lasting changes.