Technical Product Manager - AI Delivery Research
About The Position
Cisco is seeking an AI Delivery Researcher to help shape its services by uncovering market insights and competitive intelligence. The role focuses on researching market trends and competitor strategies, analyzing delivery workflows, and identifying AI-driven automation opportunities. The researcher will provide outside-in perspectives to internal service teams and collaborate with technical product managers and engineering peers to turn findings into feature and roadmap recommendations. The position also evaluates emerging AI solutions and produces competitive briefs and capability matrices to inform product development decisions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- At least 5 years of professional experience in product management, technical marketing, market research, or enterprise services delivery.
- Demonstrated experience conducting market research or competitive analysis for customer experience or services businesses.
- Strong technical familiarity with enterprise software systems, architectures, and applied artificial intelligence or machine learning frameworks.
- Experience collaborating with technical stakeholders such as engineers, product managers, and cross-functional teams.
- Proficiency using artificial intelligence tools to capture data, conduct analysis, and generate actionable insights.
Nice To Haves
- Exceptional storytelling and communication skills, including the ability to translate complex research insights into compelling narratives for stakeholders.
- Experience in consulting, professional services, or a customer experience environment.
- Direct familiarity with post-sales workflows and technical support operations.
- Demonstrated experience presenting research findings and strategic recommendations to senior leadership.
Responsibilities
- Research market trends and competitor strategies to identify AI-driven automation opportunities.
- Analyze delivery workflows and provide actionable outside-in perspectives to internal service teams.
- Collaborate with technical product managers and engineering peers to translate research findings into feature and roadmap recommendations.
- Deliver competitive briefs and capability matrices to guide product development decisions.
- Evaluate emerging artificial intelligence solutions to help keep delivery tooling competitive in the enterprise space.
Benefits
- Medical, dental, and vision insurance, subject to plan eligibility rules.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and floating holiday for non-exempt employees.
- Birthday day off, paid year-end holiday shutdown, and personal wellness days.
- Paid vacation or flexible vacation time off, depending on employee classification and eligibility.
- Sick time off, with eligible unused sick time carryover.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer time.
- Annual bonuses for non-sales roles, subject to Cisco policies.
- Potential grants of Cisco restricted stock units, subject to continued employment and vesting terms.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
