Technical Delegate / Flying Doctor

MSX International

12d•Onsite

About The Position

The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.

Requirements

Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
Prior exposure to technical documentation, case reporting, and technician coaching/training.

Nice To Haves

European field support experience and multi-brand familiarity are a plus.

Responsibilities

Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.