Technical Customer Support Specialist - Fixed Term (6 months)
About The Position
As a Technical Customer Support Specialist at SalesRabbit, you will help our customers succeed by resolving support issues quickly, clearly, and with empathy. You will be the go-to problem solver for our customers, supporting them through phone, email, and chat, documenting and troubleshooting issues across our mobile and web platforms, and escalating effectively when needed. This is a full-time, fixed-term (6-month) Customer Support Tier 1 role. Top performers will be considered for regular full-time roles based on business need and performance. You’ll get structured onboarding, hands-on product training, and clear performance expectations from week 1.
Requirements
- Experience in a customer-facing environment (call center, help desk, retail, hospitality, or similar)
- Strong written and verbal communication skills (this role is communication-heavy)
- High reliability and follow-through (strong ownership, consistency, responsiveness, the ability to keep commitments in a fast-moving support environment)
- Technical proficiency navigating iOS, Android, and web applications
- A methodical approach to problem solving
Nice To Haves
- Have a strong sense of curiosity and enjoy improving processes
- Be both humble and confident, comfortable learning and taking feedback
- Thrive in a fast-moving, high-growth environment
- Care about customers and helping them succeed
- Be willing to roll up your sleeves and help wherever needed
- Bring high character, reliability, and a team-first mindset
Responsibilities
- Provide support to customers via phone, email, and chat with empathy, clarity, and professionalism
- Troubleshoot issues across mobile (iOS/Android) and web, using a consistent and methodical approach
- Ask strong discovery questions to understand the customer’s workflow, symptoms, and desired outcome
- Document issues clearly, including what the customer is experiencing, what you tried, and what should happen next
- Share accurate, confidence-building ticket updates that set expectations without overpromising
- Escalate issues appropriately, including clear context and reproduction steps when possible
- Identify trends and recurring issues, and share insights to reduce repeat problems
- Support a disciplined, reliable support function by following defined processes and maintaining schedule adherence
- Participate in training and coaching during onboarding to ramp quickly and contribute consistently
Benefits
- competitive pay
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
