Senior Collaboration & Support Engineer - Fixed term (6 months)

Affidea

22h

About The Position

To ensure seamless communication, collaboration, and productivity across the organization by managing and supporting digital collaboration tools, resolving user issues, and optimizing the end-user experience with a focus on reliability, accessibility, and performance.

Requirements

3y+ experience in IT Security Services
3y+ hands-on experience in IT Infrastructure Services
University Degree (BSc) in Information Technology
Proficiency in English (written and spoken)
3–5+ years of experience in IT infrastructure, endpoint management, or identity and access management roles.
Collaboration platforms Microsoft 365
Video conferencing systems, VoIP, and messaging platforms.
Scripting or automation tools (e.g., PowerShell, Power Automate).
Monitoring and analytics tools for collaboration platforms.
ITSM tools, Device compliance policies, patching, and remote support.
Familiarity with security frameworks (e.g., NIST, ISO 27001) and compliance standards (e.g., GDPR, HIPAA).

Responsibilities

Collaboration Platform Management
Administer and maintain enterprise collaboration tools (e.g., Microsoft Teams, Zoom, Slack, SharePoint).
Ensure high availability, performance, and security of collaboration platforms.
User Support and Troubleshooting
Provide technical support for collaboration tools and services.
Resolve user issues efficiently to minimize downtime and disruption.
Training and User Enablement
Empower users to effectively use collaboration tools through training and resources.
Promote adoption of best practices and new features.
Integration and Automation
Enhance collaboration workflows through tool integrations and automation.
Support digital transformation initiatives.
Monitoring, Reporting, and Continuous Improvement
Monitor usage and performance to ensure optimal user experience.
Continuously improve collaboration services based on analytics and feedback.