Technical Customer Support Specialist

Happyrobot Inc.•San Francisco, CA

1d•$150,000 - $200,000•Hybrid

About The Position

As a Customer Support Engineer, youʼll be on the front lines of our customer experience. Youʼll work directly with customers to quickly triage issues, debug problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform. This role is a hybrid between technical support and customer engineering: youʼll diagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make our platform even stronger. Youʼll also apply prompt engineering skills to help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows. This role is ideal for someone with strong technical fundamentals who wants to grow into a more senior customer engineering or product-facing position over time.

Requirements

Comfortable Full-Stack: Python, React, TypeScript, Node.js
Experience managing APIs and integrations with third-party systems
Some exposure to infrastructure and cloud deployments
Familiarity with LLM prompting and tuning of voices/transcribers; eager to experiment and iterate
Strong debugging and problem-solving skills — quick at identifying the root cause of issues
Excellent written and verbal communication skills in English — able to explain technical concepts clearly to non-technical stakeholders
Strong ability to triage, prioritize, and resolve issues independently under tight deadlines
Curiosity and adaptability: you can learn customer workflows quickly and propose solutions
Self-starter mindset — comfortable working independently, with a bias toward action
Passion for delivering outstanding customer experiences