Technical Customer Success Manager

Dreamdata•New York, NY

23h•$110,000 - $130,000•Hybrid

About The Position

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that has plagued the industry for years. Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had. We have achieved strong product-market fit and have driven triple-digit YoY growth. This momentum is now backed by a recent $55MM Series B funding round that’s fueling our continued global scale-up. As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for! This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise.

Requirements

5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
A proven track record of driving results for your customers and your company
A strategic approach to customer management, with strong business acumen
Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
Entrepreneurial mindset. You will have to wear many hats, all while operating independently

Nice To Haves

SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.

Responsibilities

Shape the success journey for our customers.
Help companies solve their most challenging problems around revenue and marketing attribution.
Become an expert on the Dreamdata platform and its integrations.
Support existing customers.
Support the sales team during pre-sales.
Be a day-to-day contact and strategic advisor.
Drive adoption and usage of the platform.