Principal Technical Customer Success Manager

Comcast

2d•$116,223 - $272,399•Onsite

About The Position

This position is for an innovator within DataBee, a division specializing in Software-as-a-Service (SaaS) and subscription-based security solutions for large enterprises and the federal government. Customers can now purchase some of Comcast’s own in-house security technologies, which are proven at scale to defend critical infrastructure and reduce costs. The Cybersecurity Suite aims to efficiently improve security and compliance while managing costs.

Requirements

Legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Preferably has at least 5 years of proven experience in customer facing technical roles such as a technical account manager, data engineering, solutions consulting roles in enterprise B2B SaaS, with the ability to build trust and communicate effectively in dynamic environments.
Extensive enterprise project management experience with exceptional communication skills—clear writing, structured presentations, and the ability to align and influence a broad set of cross functional stakeholders.
Background in GRC, security compliance, cyber risk, or security reporting/analytics use cases, with the confidence to engage both technical practitioners and executive stakeholders.
Strong understanding and hands on experience of data architecture fundamentals, including data ingest, ETL, data normalization, advanced SQL queries, and apply modern data engineering best practices.
Familiarity with modern data and storage approaches such as Snowflake, Databricks, cloud object storage, and open table formats such as Iceberg, AWS S3, Azure Blob, and similar platforms.
Experience with enterprise systems commonly involved in cyber risk and compliance reporting such as identity, endpoint CMDB, vulnerability, cloud platforms, ITSM, HR or org data, and familiarity with SIEM platforms such as Microsoft Sentinel and Splunk.
Strong problem-solving, ownership mindset, and ability to operate in an ambiguous, fast-paced environment.
Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Nice To Haves

Customer Experience (CX)
Enterprise Architecture (EA)
Root Cause Problem Solving

Responsibilities

Own end to end technical success across assigned customer accounts.
Implementing architecture and solution for net new and expansion opportunities.
Serve as the primary customer-facing lead, including executive leadership and customer meetings.
Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting) validating customers are able to arrive at their derived outcomes.
Support primary use cases in CCM and cyber risk reporting leveraging core platform capabilities including OCSF normalization, entity resolution, device/application ownership discovery, and secondary use cases for SIEM cost optimization and detection workflows.
Drive delivery across data ingest, ETL, storage, and integrations aligned to our platform capabilities using project management skills.
Act as a DataBee practitioner voice externally — contributing to blog posts, conference presentations, or analyst briefings where appropriate.
Partner with Sales Engineering, Accounts Executives, and the Engineering, and Product teams to support solution deployment, expansion planning, and clean handoffs and influence roadmap.
Engage alongside Sales Engineering in complex enterprise opportunities — elevating conversations to leadership and CISO-level stakeholders by developing and presenting practitioner experience.
Provide technical leadership and mentorship across teams and customer engagements.
Drive continuous optimization and maturity of customer environments post-deployment.
Bring customer feedback to Product Management and Engineering, and improve product and deployment designs based on customers engagements.
Travel to customer sites or Comcast office or customer HQ when the customer requests an in-person meeting.
Travel to in person internal meetings also is required upon request to build rapport with customers.
Thrive in a startup operating model: move fast, operate with ambiguity, take ownership, and improve how we sell.
Performs other related duties as assigned.