Principal, Customer Success

Folia Health•Boston, MA

21h•$125,000 - $150,000•Hybrid

About The Position

Folia Health was founded to make personalized, data-driven healthcare more accessible. Folia enables individuals to track their health experiences (e.g., fatigue, symptom flares, pain) alongside their treatments, providing insights for better healthcare decisions. A significant portion of Folia users also participate in Research Programs, sharing their data for Data Dividends. The company has developed and validated a new type of health data called home-reported outcomes (HROs), which are valuable for life sciences companies studying therapy impacts in real-world settings. Folia, named for the power of individual contributions, is a female-founded and led company with 10 years in business, backed by venture funds, and supported by a growing user community.

Requirements

Bachelor’s degree required, advanced degree in a relevant field is a bonus.
6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally within life sciences, pharma, healthcare, or research services.
Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time.
Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value.
First principles thinking and a knack for turning insight into action.
Strong communication, relationship-building, and account strategy skills.

Nice To Haves

Advanced degree in a relevant field

Responsibilities

Own client relationships across multiple sponsors; serve as the clients’ primary point of contact and the person they always know to come to throughout the entire end-to-end research lifecycle.
Partner closely with the Folia Research team including, research scientists and data scientists, in order to ensure sponsors experience Folia’s science with full scientific credibility and clear commercial relevance.
Translate Folia research findings into commercially-usable outputs and lead client-facing deliverable presentations.
Support the Commercial team with renewals and account expansion: map accounts, surface the strongest insights, and hold the relationship connection.