Technical Customer Service Technician

AGCO • Aurora, OH

13d • Onsite

About The Position

Sparex (a division of AGCO) is seeking a Technical Customer Service Representative to join their US team in Aurora, OH. This role is responsible for assisting dealers with inquiries regarding agricultural part applicability and fitment for various tractor and implement makes. The representative will also manage part returns from dealers and provide technical oversight for inbound products.

Requirements

• A minimum of 3 years of Customer support or Technical Customer Service experience.
• High School diploma required.
• Proficient in using Microsoft Excel.
• Exposure to agricultural, automotive or OE industries.

Nice To Haves

• Experience at an agricultural dealership a plus.

Responsibilities

• Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.
• Review and authorize dealer return requests.
• Interface with dealers and freight carriers on shipping damage issues.
• Work with suppliers on technical product defect issues.
• Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
• Provide guidance to the marketing team specific to technical aspects of agricultural parts.
• Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED