Technical Customer Service Representative

BlastOne • Columbus, OH

5d • Onsite

About The Position

BlastOne is a fast-growing global company in the Industrial Corrosion Control Industry seeking top talent to join our dynamic team. We pride ourselves on our phenomenal staff and fantastic culture, believing in competitive pay and great benefits to attract the best. Hiring exceptional people is key to our growth, and we seek individuals who share our values.

Requirements

• General office computer proficiency.
• Excellent phone sales skills.
• Ability to be a fabulous team player.
• Passion for detail and organization.
• Minimum 1 year of experience in selling industrial supplies, equipment, or machinery spares.
• Demonstrated ability to engage and work well with a team.
• Demonstrated ability to locate parts based on customer needs and quote spares/replacement accordingly, or willingness to learn.
• Mechanical aptitude strongly desired.
• Ability to solve problems under stress and maintain a "cool-head".
• Love to work in an office environment.
• Enthusiastic about customer phone support.
• Ability to engage customers with a transactional approach.
• Passionate about customer service.
• Self-organization and self-starter skills.
• Experience in Accounts Receivable, Invoicing, Fulfilment and other accounting transactions.
• Solid grasp of basic computer systems - Microsoft Outlook/Word/Excel, CRM (training provided for company-specific systems).
• Excellent attention to detail.
• Brilliant task and time management skills; consistently complete assigned tasks on time.

Nice To Haves

• Fluent in use of Salesforce.com CRM system and NetSuite.
• Ability to write technical sales letters.
• Experience in the abrasives blasting and corrosion control industry.
• Willingness to solve customer’s problems and work with internal staff to reach a collective solution.

Responsibilities

• Act as an Account Manager, fielding customer phone calls and generating service tickets or answering inquiries.
• Pursue prospecting and sales calls via phone, from an existing BlastOne customer base.
• Convert sales inquiries into orders, providing an "unbelievable level of service" that exceeds performance standards.
• Ensure timely responses to all customer inquiries with an enthusiastic "Can-Do" attitude.
• Work closely with the support team to hand off non-sales activities.
• Monitor and record incoming costs, ensuring accurate and up-to-date financials by entering transactions into accounting software, with close coordination with the Accounting Department.
• Review expense reports and time allocations submitted by field technicians for proper project allocation.
• Schedule field technicians.

Benefits

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed