Technical Customer Service Representative
About The Position
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues. Work in a fast-paced environment, taking incoming technical service calls from customers. Listen, then analyze to resolve technical issues or questions. Communicate with customers in a professional and respectful manner. Provide solid problem-solving skills with proficient attention to detail. Provide outstanding customer service. Efficient in returning all calls, emails, or any other form of follow-up needed to the customer. Work as a team with the customer service and sales teams to ensure customer needs are met. Monitor forums for technical-related topics. Collaborate with R&D on engineering and common customer service issues. Comply with all local, state, and federal laws and compliance.
Requirements
- High School Diploma or GED required
- Technical background in vehicle mechanics and function
- Strong organizational and time management skills.
- Strong technical understanding of products and vehicles
- Must be able to work well under pressure.
- Ability to read product prints
- Effective and professional written and verbal communication skills
- Meticulous attention to detail and accuracy.
- Ability to establish and meet deadlines.
- Flexibility and the ability to thrive in a fast-paced environment.
Nice To Haves
- Understanding of suspension is a plus
Responsibilities
- Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
- Work in a fast-paced environment, taking incoming technical service calls from customers.
- Listen, then analyze to resolve technical issues or questions.
- Communicate with customers in a professional and respectful manner.
- Provide solid problem-solving skills with proficient attention to detail.
- Provide outstanding customer service.
- Efficient in returning all calls, emails, or any other form of follow-up needed to the customer.
- Work as a team with the customer service and sales teams to ensure customer needs are met.
- Monitor forums for technical-related topics.
- Collaborate with R&D on engineering and common customer service issues.
- Comply with all local, state, and federal laws and compliance.
Benefits
- Competitive wages
- Employee discounts
- Medical
- Dental
- Vision
- Health Spending and Dependent Care Savings Accounts
- Disability and Life Insurance benefit programs
- 401k plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
