Technical Service Technician

Ecolab Inc. • Eagan, MN

9h • Hybrid

About The Position

Ecolab is seeking a Technical Service Technician responsible for providing telephone (virtual) technical service to the Ecolab sales and service organization and customers. This position offers technical support across various aspects of Ecolab's business, including Institutional Warewashing, Laundry, and Housekeeping, with necessary training provided. The role offers the opportunity to address significant global challenges, contribute to clean water, safe food, and healthy environments, and collaborate with renowned brands. Ecolab is committed to career development, providing on-the-job training from experts, access to advanced resources and technology, and fostering an inclusive and diverse work environment.

Requirements

• High School Diploma/GED required
• 3 years of professional experience, preferably in a technical support role
• 2 years of experience with customer interactions/customer service
• Intermediate proficiency in Microsoft Office Suite applications (Word, Excel, Outlook, etc.)
• Proficiency in English (spoken and written) is necessary
• Ability to troubleshoot day-to-day operational, preventative maintenance, and training issues remotely

Nice To Haves

• Bachelor’s degree or in progress
• Basic math skills to calculate consumption, flow rate, concentration, use cost, and dilution rates
• Familiarity with ticketing systems and video communication platforms
• Verbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service
• Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information
• Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation
• Bilingual candidates, especially those who speak Spanish

Responsibilities

• Contribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers
• Routine call coverage on mid-level call complexity with areas of competence
• Deliver accurate, courteous telephone service within performance standards including specialty consultation
• Contribute to new systems development, and resolution of product and equipment quality problems
• Prompt preparation of special reports, and transfer of follow-up information email or phone
• Accurate and timely completion of internal ESRs, case entry and quality tracking reports
• Completion of special project assignments
• Excellent customer service skills and proficiency, prior customer facing experience

Benefits

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• Work with the world’s most recognized and iconic brands
• The ability to make an impact with a company that is passionate about your career development
• On the job training where you will learn from subject matter experts with proven success
• Access to best-in-class resources, tools, and technology
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Comprehensive and market-competitive benefits to meet the needs of our associates and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees