Technical Content Creation

Blue Bird Careers • Fort Valley, GA

1d • Hybrid

About The Position

Reporting to the Technical Training Supervisor, this role is responsible for evaluating, creating, tailoring, and maintaining technical documentation, service training literature, wiring schematics, trouble-shooting trees, training materials, and other internal and external technical documents. Duties will include but are not limited to: researching technical topics and associated engineering drawings for new and existing products, creating diagrams for service training literature and trouble-shooting guides, liaison with internal and external engineering personnel to garner deep understanding for a wide array of technical documentation and creation.

Requirements

• Fluency in technical software including a variety of diagnostic tools
• Deep understanding of EV systems including but not limited to battery, thermal management, and charging
• Qualified person to work on and around EV High Voltage systems
• Knowledge and application of NFPA 70E electrical safety best practices
• Effective communicator of EV diagnostic troubleshooting best practices and strategies
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to check all technical material for consistency and accuracy
• Bachelor’s degree in business related field required
• 3+ years Electric powered vehicle experience
• All candidates must be a U.S. citizen or permanent resident.
• Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

• 3DX experience and technical diagram creation preferred
• Experience with electrical diagnostics on CAN – including J1939 and OBD2
• Adobe Creative Suite experience a plus
• Advanced knowledge of Microsoft Office Suite
• 3+ years field service level experience with EV powered vehicles
• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills.
• Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.

Responsibilities

• Serve as EV SME for technical content development
• Research new and existing products for technical documentation creation and maintenance
• Create tailored service training literature for technical publication and training materials
• Collaborate with field service and engineering teams to craft accurate documentation in conjunction with requirements and specifications
• Identify trending EV field issues to inform troubleshooting tree development
• Conduct diagnostic training sessions with dealer technicians
• Utilize proper tooling to perform and communicate diagnostic troubleshooting at EV field service engineering level
• Use concise and clear communication strategies to maximize comprehension efficiency

Benefits

• Continued Professional Development
• medical
• dental
• vision insurance
• 14 paid holidays
• vacation time
• 401k matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level