Director, Content Creation & Review

ECRI • Whitemarsh Township, PA

1d • $127,165 - $155,777 • Remote

About The Position

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world. As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care. The Most Trusted Voice in Healthcare ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include: Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations. Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines. Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain. ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services. At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally. The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees. It's what makes ECRI unique, and why we are the most trusted voice in healthcare. POSITION SUMMARY The Director, Content Creation and Review (“The Director”) leads the end-to-end operations for ECRI’s guidance, membership, and education content. This role is accountable for the strategic, editorial, and production lifecycle of content across the organization, ensuring delivery of high-quality, timely, and compliant materials in digital and print formats. The Director collaborates across business lines to modernize and standardize content creation, review, and production processes, incorporating AI-enabled and automated solutions where appropriate. This position co-directs ECRI’s content mapping system and integrates content architecture, editorial governance, and production execution into a unified operational model. The Director drives continuous improvement in workflows and user experience, establishes performance metrics to inform capacity and resource planning, manages budgets, and leads multidisciplinary teams responsible for editorial, production, and education support functions.

Requirements

• 10 years of professional experience, preferably in publications, production, and/or content creation.
• Minimum of 5 years' work experience in process management and improvement.
• Minimum 5 years' work experience in managing staff across a range of disciplines and experience levels.
• Strong organizational skills, attention to detail, problem solving experience, and professional manner.
• Advanced experience with data collection and analysis, as well as spreadsheet development and maintenance.
• Excellent writing and analysis skills.
• Experience managing and prioritizing multiple tasks, as well as working independently and as part of a team.
• Excellent customer service skills with internal and external clients.
• Ability to meet task deadlines and communicate well within the department and company.
• Flexible, team player who can adjust to and work to improve changing processes.
• Proficient with: Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint) Microsoft Teams Confluence PowerBI

Nice To Haves

• Master’s degree or equivalent experience preferred.
• Project Management / Continuous Improvement certifications (e.g., Lean Six Sigma Green Belt (LSSGB) and Professional in Project Management (PMP) are preferred.

Responsibilities

• The Director is accountable for end-to-end content creation, editorial and production operations across ECRI’s including education content portfolios. In addition to strategic leadership, the Director is responsible for ensuring operational excellence, consistency, timeliness, and quality across all editorial and production outputs.
• Establish and oversee editorial standards, workflows, and quality controls for all content types, including publications, digital content, learning materials, and member-facing deliverables.
• Ensure consistent, compliant application of ECRI editorial style, branding, and content governance standards across all platforms and formats.
• Oversee copyediting, proofreading, and content readiness processes to ensure accuracy, clarity, and regulatory alignment prior to release.
• Serve as final editorial authority for escalated content issues, publication risk, and quality assurance reviews.
• Direct and optimize production workflows for print, digital, and hybrid content, including layout, formatting, metadata application, website posting, accessibility requirements, and archival practices.
• Oversee the development, maintenance, and execution of publication schedules, editorial calendars, and production timelines across all business lines.
• Ensure production readiness and coordination with design, media services, web governance, marketing, assembly, and print vendors or internal teams.
• Oversee document and content lifecycle management, including version control, content repositories, retention, and sunsetting processes.
• Develop, implement, and maintain editorial and production SOPs that standardize roles, responsibilities, handoffs, and approval workflows.
• Lead continuous improvement initiatives to reduce cycle time, improve quality, and enhance content creator and user experience.
• Conduct regular audits of editorial and production operations to identify gaps, redundancies, and opportunities for automation or optimization.
• Integrate AI-enabled tools into content development, editorial, and production workflows in alignment with approved governance, training, and compliance standards.
• Serve as senior leader and primary escalation point for editorial and production aspects of new initiatives, special reports, advisories, and redesigned or expanded content offerings.
• Provide editorial and production consultation to business lines to support content strategy, feasibility, resourcing, and execution planning.
• Ensure externally sponsored or contract-based content meets all editorial, production, and delivery requirements outlined in executed agreements.
• Direct editorial, analyst, education support, and production resources to ensure alignment with organizational priorities and capacity.
• Oversee workload planning and resource allocation to balance strategic initiatives with recurring production demands.
• Mentor and develop managers and senior staff to strengthen editorial judgment, production expertise, and leadership capabilities.
• Collaborate with business leaders to forecast staffing, tooling, and budget needs tied to content and production growth.
• Supervise editorial team and Manager Education. Lead and support their training, development, work tasks, and development in skills and responsibilities.
• Hire staff as needed and complete an onboarding and training process.
• Address and perform manager-related tasks as required, including performance reviews and personnel management
• Attend manager meetings, seminars, workshops, as required.
• Other duties, as assigned.

Benefits

• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree