Technical Consulting Engineer

Cisco•Rtp, NC

3d•Onsite

About The Position

The application window is expected to close on: 10/29/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must be eligible for a U.S. Government DOD Security Clearance. Meet the Team Our Technical Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer’s trusted advisor and expert, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Technical Consulting Engineer, you provide expert assistance for complex technical support requests by applying advanced troubleshooting to resolve issues across specific technologies and architectures, such as Catalyst Center. You collaborate with customers, partners, and internal engineering teams to drive resolution and continuous improvement, and you champion product quality by documenting bugs, defects, and systemic issues for the Engineering team. In this role, you manage and enhance lab environments and digital intellectual capital to deepen technical expertise, support complex troubleshooting, and scale solutions across the team. Furthermore, you leverage TAC AI capabilities, software, automation, and diagnostic tools to drive quality and efficiency, while proactively identifying and addressing technical challenges. You also mentor peers and team members to foster both individual and team development.

Requirements

Must be eligible to obtain U.S. Government DOD Security Clearance
8 years relevant experience in Cisco networking
Demonstrated technical proficiency in deploying, managing, and troubleshooting the Cisco Motivator Center solution
Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP) or equivalent skills in Enterprise Networking

Nice To Haves

Experienced delivering Cisco standard methodologies within our customer's infrastructure.
Able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of sophisticated network problems.
Strong analytical and problem-solving skills with ability to solve technical problems.
Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
Have the capacity to see and articulate a vision that inspires change!

Responsibilities

Provide expert assistance for complex technical support requests by applying advanced troubleshooting to resolve issues across specific technologies and architectures, such as Catalyst Center.
Collaborate with customers, partners, and internal engineering teams to drive resolution and continuous improvement.
Champion product quality by documenting bugs, defects, and systemic issues for the Engineering team.
Manage and enhance lab environments and digital intellectual capital to deepen technical expertise, support complex troubleshooting, and scale solutions across the team.
Leverage TAC AI capabilities, software, automation, and diagnostic tools to drive quality and efficiency, while proactively identifying and addressing technical challenges.
Mentor peers and team members to foster both individual and team development.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (for non-exempt employees)
flexible vacation time off program (for exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)