Technical Consulting Engineer

Cisco•Research Triangle Park, NC

5d•$116,000 - $156,700•Onsite

About The Position

This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as SDWAN across a broad range of problem complexity. The role involves collaboration with customers, partners, engineering, and internal team members to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality issues to Engineering. Additionally, the position uses and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while using TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development. In this role, you will serve as a cornerstone of our technical support strategy, operating as both a hands-on expert and a strategic liaison. Your work will go beyond simple case resolution; you will be instrumental in shaping the customer experience by identifying systemic issues, championing innovative tools, and mentoring the next generation of technical talent. By leveraging your deep product knowledge and analytical rigor, you will ensure our solutions remain resilient, efficient, and customer-focused.

Requirements

Must be eligible for a current U.S. Government Security clearance
5 years proven experience in Cisco networking (combination of Enterprise Networking, Security, Data Center or Collaboration)
Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP) or equivalent skills
Must be a U.S. Person (i.e., U.S. Citizen, U.S. national, lawful permanent resident, asylee, or refugee).
Must have a current US Government DOD Security Clearance.

Nice To Haves

Experienced delivering Cisco standard methodologies within our customer's infrastructure.
Proficient in SDWAN, R/S, and wireless technologies focused in SDWAN delivery.
Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
Leverage good communication, consulting and customer relationship skills to create productive collaborations.
Have the capacity to see and articulate a vision that inspires change!

Responsibilities

Performing work on US Government classified environments.
Applying technical expertise to conduct advanced troubleshooting and resolve issues.
Handling technical problems within specific technologies and architectures such as SDWAN across a broad range of problem complexity.
Collaborating with customers, partners, engineering, and internal team members to drive resolution and continuous improvement.
Contributing to product quality by submitting bugs, defects, and quality issues to Engineering.
Using and enhancing lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team.
Using TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency.
Proactively identifying and addressing issues.
Mentoring peers and team members for individual and team development.
Shaping the customer experience by identifying systemic issues.
Championing innovative tools.
Mentoring the next generation of technical talent.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)
Cisco restricted stock units