Technical Consultant

Appian Corporation•Boston, MA

4h•Onsite

About The Position

Appian is seeking a Technical Implementation Consultant to join its Customer Success team. This role combines a passion for technology with strategic problem-solving to drive next-generation, AI-powered digital transformations for customers. The consultant will engage with customers post-sales to develop software solutions on the Appian platform, helping companies achieve digital transformation and competitive differentiation. The position involves working throughout the entire project life-cycle to define, design, develop, and implement custom software and AI solutions for commercial clients. This includes working in an agile environment to understand client business processes and technical needs, launching new relational data models, and developing APIs for system integration. The consultant will also brainstorm AI use cases, implement Appian’s AI tools using RAG, agentic workflows, prompt engineering, and generative models, and collaborate with client technical teams and business users to drive adoption and empower clients to build process applications independently.

Requirements

The ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
1+ years of experience with hands-on software development or technical consulting
Experience with object oriented programming
Experience working with relational databases and database design/data modeling
SQL skills (writing queries, joins, views, etc)
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel; 20% to support customer engagement

Nice To Haves

Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers

Responsibilities

Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients
Work within an agile environment to understand client’s business processes and technical needs
Launch new relational data models in production
Develop APIs to integrate with multiple systems
Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization
Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
Drive adoption by empowering clients to become self-sufficient with building process applications on their own