Technical Consultant

Appian Corporation•Raleigh, NC

8h•Hybrid

About The Position

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team provides you with the support and growth you need to strengthen and evolve your consulting skills while driving next-generation, AI-powered digital transformations. We are seeking a Technical Implementation Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation.

Requirements

The ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
History of success on cross-functional teams
Experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
1+ years of experience with hands-on software development or technical consulting
Experience with object oriented programming
Experience working with relational databases and database design/data modeling
SQL skills (writing queries, joins, views, etc)
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel; 20% to support customer engagement

Nice To Haves

Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers

Responsibilities

Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients
Work within an agile environment to understand our client’s business processes and technical needs
Launch new relational data models in production
Develop APIs to integrate with multiple systems
Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization
Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
Drive adoption by empowering clients to become self-sufficient with building process applications on their own