Technical Consultant

Crunchtime•Boston, MA

30d•$80,000 - $100,000

About The Position

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. As a member of the Professional Services Team, our Technical Consultant is responsible for helping customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack. The Technical Specialist serves as the customer-facing technical subject matter expert within the context of an overarching Professional Services engagement, advising the customer on integration functionality which can be used to meet their specific business needs. Additionally, the Technical Specialist seeks to identify gaps that may exist within the solution and works collaboratively with both the customer and internal Crunchtime resources to arrive at solutions that both enhance the product and delight the customer.

Requirements

Ability to work in a fast-paced, dynamic environment
Excellent time management and prioritization skills; able to multitask to meet project deadlines
Independent mindset, willing to engage in all aspects of project work in an individual capacity
Solid understanding of relational database concepts
Proficiency in both reading and writing SQL statements
Familiarity with Oracle PL/SQL, in particular stored procedures
Familiarity with object-oriented programming concepts
Familiarity with basic Linux server administration
Proficiency with reading and interpreting XML and JSON documents
Familiarity with web services concepts (REST and SOAP) and associated developer tools (Postman, Insomnia)
Familiarity with file transfer protocols (FTP, SFTP, AS2)
BS in Hospitality Management and/or Information Technology/Information Systems
2+ years of customer-facing professional services or support experience in a SaaS software environment

Nice To Haves

Familiarity with EDI formats is a plus
Understanding of financial accounting concepts (general ledgers, chart of accounts) is a plus
Restaurant operations experience is a plus

Responsibilities

Communicate both verbally and in writing with customer stakeholders at all levels of the organization, tailoring content and messaging based on the roles and functional/technical responsibilities of the audience.
Drive design and configuration activities in preparation for deployment of integration solutions to the customer’s environment.
Work with customers to identify, troubleshoot and resolve technical issues encountered during installation and testing phases of the project.
Collaborate with representatives for other departments within the Crunchtime organization (Implementations, Client Success, Development, Sales, Support, Technical Support) to address customer requirements and continuously advance the product suite.
Train customers on solution administration and provide supporting resources, empowering them to manage the integrations in place and expand on their own.
Transition engagement details to the appropriate internal support resources upon completion of a project to ensure a seamless customer experience moving forward.
Build, maintain and publish assets in support of the Technical Services delivery process.
Provide training and knowledge transfer to other Technical Services team members regarding delivery processes for integration work streams with which they are responsible.

Benefits

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds