Technical Consultant / Developer

Norseman Services•Elkridge, MD

2d•Remote

About The Position

Norseman Services is hiring a Technical Consultant / Senior ServiceNow Developer to support hands-on ServiceNow delivery across federal, healthcare, and regulated-enterprise engagements. The role involves building maintainable, understandable, upgrade-aware solutions that align with customers’ long-term platform strategies. The developer partners with Solutions Architects, Business Process Consultants, and customer stakeholders to translate approved designs into platform-aligned configuration, scripted automation, integrations, and workflow solutions. The position includes owning development work, contributing to technical discussions and code reviews, mentoring junior developers, and documenting design decisions.

Requirements

At least 5 years of progressive ServiceNow development experience.
ServiceNow CSA certification.
Demonstrated ability to lead consulting work across at least two ServiceNow products or modules.
Strong collaboration skills across product, partner, customer, and consulting teams.
Comfort integrating AI-enabled tools, automation, and AI-driven insights into the work.
Willingness to travel when an engagement requires it.

Nice To Haves

At least 7 years of ServiceNow platform development with broad module exposure, including Employee Center, ITSM, ITOM, and ITAM.
ServiceNow CAD and/or CIS certifications.
Advanced ServiceNow scripting experience, including Business Rules, UI Pages, UI Macros, JavaScript, AngularJS, HTML, CSS, XML, and JSON.
Experience leading discovery workshops and customer-facing product demos.
Familiarity with UI/UX design principles.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Responsibilities

Design, develop, test, and deploy ServiceNow applications and modules using configuration-first principles.
Configure and enhance ServiceNow workflows, user interfaces, client scripts, business rules, catalogs, integrations, and orchestration.
Translate stakeholder requirements into solutions aligned with business objectives and ServiceNow platform strategy.
Troubleshoot and resolve performance, functionality, and security issues.
Document design, development, testing, deployment, configuration management, and version-control work.
Provide technical guidance and mentorship to junior developers.
Support code reviews, quality assurance, and delivery standards.
Provide high-level estimates and break technical work into features, epics, stories, and technical spikes.
Stay current on ServiceNow platform releases and apply relevant capabilities to new and existing solutions.