Technical Communicator

Holt of California•West Sacramento, CA

2d•$95,000 - $105,000•Onsite

About The Position

Holt of California is seeking a Technical Communicator to assist technicians, customers, and administrative department members with technical Power Systems questions and issues. The role is located in West Sacramento, California, and requires a strong Caterpillar technical background in electric power generation systems and industrial engines. Marine or petroleum experience may be considered equivalent to industrial engine knowledge. The Technical Communicator provides technical assistance across Power Systems, including industrial engines and electric power generation systems. The position also supports warranty and service administration, technician training, customer communications, repair-status research, product-problem reporting, and preparation of customer quotes. The employee may perform other related duties as assigned.

Requirements

Strong Caterpillar technical background in electric power generation systems and industrial engines; marine or petroleum experience may be considered equivalent to industrial-engine knowledge.
High school diploma or GED, and/or five years of related experience, or an equivalent combination of education and experience.
Experience with Caterpillar component rebuilding and reuse guidelines.
Experience and full understanding of diesel- and gas-fueled engines, controls, fuel, lubrication, and cooling systems.
Understanding of AC power generation, control, and distribution, including power output, power factor, circulating current, and generator harmonic measurement and calculation.
Understanding of transfer switches and automatic engine control logic and operation.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Professional, business-like conduct and computer experience.
Valid California driver's license and clean DMV report.
Forklift Operator Safety Certificate.
Ability to stand, walk, handle objects, tools or controls, reach, climb or balance, stoop, kneel, crouch, crawl, talk, and hear; regularly lift or move up to 50 pounds, frequently up to 100 pounds, and occasionally more than 100 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Marine or petroleum experience may be considered equivalent to industrial-engine knowledge.
Understanding of transfer switch and automatic engine control logic and operation.

Responsibilities

Provide technical assistance for Power Systems issues, including industrial engines and electric power generation systems.
Work with technicians and supervisors at all levels to address technical needs.
Work with Caterpillar parts and service representatives to obtain technical assistance and product-support goodwill.
Assist supervisors and management with warranty administration, service-letter administration, and extended-service-coverage contracts.
Help develop technician training schedules and provide training on Caterpillar SISWEB/TMI and other web-based dealer systems.
Research and investigate repair-status information for customers, technicians, and department employees.
Request technical assistance from factory engineering and document and report product problems.
Assist with preparing customer quotes as needed.
Proactively communicate and document customer changes, including scheduling, job status, and cost estimate or flat-rate changes.
Perform other duties as assigned.