Technical Communicator- TC

Linder Industrial Machinery•Chester, VA

About The Position

The Technical Communicator supports Linder Industrial Machinery’s service operations by creating, organizing, and delivering accurate technical information for technicians, service managers, and customers. The role serves as a communication bridge between Linder branches, OEM partners, and internal departments to support troubleshooting, consistent service practices, and customer support. The position develops and maintains service documentation, translates OEM updates into actionable instructions, supports technical issue resolution and analysis, prepares training resources, and coordinates service information across departments. It is based at a Linder branch or corporate office, with interaction across assigned branches and field visits as required.

Requirements

Strong written and verbal communication skills, including the ability to translate complex mechanical, hydraulic, or electrical concepts into clear instructions.
Experience with heavy equipment systems, ideally including Komatsu, BOMAG, DEUTZ-Fahr, or other Linder product lines.
Ability to read and interpret wiring diagrams, hydraulic schematics, and service manuals.
Proficiency in Microsoft Office (Word, PowerPoint, and Excel), PDF editing tools, and documentation systems.
Exceptional organization and accuracy, with the ability to manage multiple concurrent priorities in a fast-paced service environment.

Nice To Haves

Prior experience in a service, technical writing, or equipment support role.
Background in heavy equipment, diesel technology, field service, or equipment repair.
Familiarity with OEM service systems such as KGP, SIS, TSI, or similar.
Understanding of warranty processes, failure analysis, and service reporting.
Ability to travel periodically to Linder branches, customer locations, and OEM facilities.

Responsibilities

Develop, update, and maintain service documentation, including troubleshooting guides, repair instructions, technical bulletins, and standard operating procedures.
Translate OEM technical updates, field campaigns, and service news into clear instructions for Linder technicians.
Ensure documents meet Linder standards for clarity, accuracy, branding, and version control, and manage documentation libraries in internal systems.
Serve as a technical liaison between OEM support teams, Linder branches, and field service technicians.
Assist with resolving and escalating service issues using the Technical Service Request process.
Communicate product updates, service advisories, and common failure trends to branch personnel.
Participate in technical calls with OEMs and prepare follow-up documentation for internal distribution.
Review service case, warranty claim, Komtrax data, and technician feedback trends to identify root causes and recommend corrective actions.
Support failure analysis by documenting findings from component tear-downs or field inspections.
Verify new or revised service procedures before recommending field implementation.
Develop technician training materials, quick reference guides, and visual job aids for Linder equipment lines.
Support the Service Training team with accurate, current content for new model introductions and technical courses.
Assist with onboarding new technicians by providing accessible technical resources and structured guidance.
Coordinate with Service Managers, Branch Managers, Warranty, Parts, and PSSR teams to align service procedures.
Work with the Warranty Department to create TSIs documenting repair justification and clear submission narratives to Komatsu.
Provide feedback to Product Support Managers and OEM representatives based on recurring field conditions.
Travel periodically to Linder branches, customer locations, and OEM facilities as needed.