Technical Communicator - AFA

Toromont Cat

4d • Hybrid

About The Position

Toromont Cat is looking for a Technical Communicator - AFA to join our team in Concord! The Technical Communicator - AFA will provide valuable support to our Heavy Equipment Technicians and product support staff through top technical expertise on our Caterpillar Product Line.

Requirements

• A Heavy Equipment License or equivalent experience in a the Technical Field/Heavy Equipment Industry
• Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
• Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
• Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
• Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
• Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions
• Highly computer literate with proficiencies in Microsoft Applications
• Willing and able to travel and work outside regular business hours as required
• A valid Passport and Driver’s License with current clean Driver's Abstract

Nice To Haves

• Written and spoken communication skills in French and English is considered an asset
• Previous experience with failure analysis is an asset
• Experience with Cat systems/DBS/SIS would be highly beneficial
• Spoken English and French language would be an asset

Responsibilities

• Perform failure analysis, identify the root cause of failure and produce reports
• Present and explain report findings to various stakeholders both internally and externally
• Work closely with various teams and business groups such as Technical Training, Technical Services, Condition Monitoring, and various CAT product groups
• Provide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customers
• Write site visit reports and technical reports, as needed
• Provide technical support for the various special projects
• Help with the application and understanding of the manufacturer’s warranty policies
• Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
• Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
• Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products
• Assist branches with Goodwill and warranty support from CAT if results of failure analysis merits
• Actively participate in PPM (Product Problem Management) initiatives
• Periodically provide technical seminars, small training sessions, and create technical documentation as required

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees