Technical Communicator - Power Systems

Ring Power Corporation•Tallahassee, FL

1d•Onsite

About The Position

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains communication between dealership and Caterpillar regarding all equipment technical issues. Advises upper management on product development issues arising from product problems identified through technical support activity. Provides technical information for all technicians or customers needing assitance in solving technical issues. Monitor & distribute Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates. Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors position temporarily, as necessary. Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues. Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM. Attends training sessions and trains others as necessary. Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner. Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results. Completes special projects in a timely and accurate manner as assigned by management. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Performs other duties as assigned. In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, later expanding its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. To preserve the "Customers First" reputation, Ring Power continually trains employees and works closely with customers to assure complete satisfaction, especially after the sale. Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Requirements

High School diploma or GED
7 or more years experience
Valid Drivers License
Completed all required Technical Communicator training
Well versed in Microsoft Office programs
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Educated in Applied Failure Analysis I
Educated in relevant specialized Caterpillar Product Certifications as required

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears proper personal protective equipment.
Maintains communication between dealership and Caterpillar regarding all equipment technical issues.
Advises upper management on product development issues arising from product problems identified through technical support activity.
Provides technical information for all technicians or customers needing assitance in solving technical issues.
Monitor & distribute Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow.
Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Assumes Supervisors position temporarily, as necessary.
Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues.
Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
Attends training sessions and trains others as necessary.
Guides and/or mentors others within the department in the department in the performance of duties in a helpful and educational manner.
Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.
Completes special projects in a timely and accurate manner as assigned by management.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Performs other duties as assigned.