Technical Communicator

Mustang CatHouston, TX

About The Position

At Mustang Cat, we don’t just service equipment—we support the people who keep Texas moving. As a Technical Communicator, you’ll play a critical role in connecting field and shop technicians with Caterpillar engineering resources to solve complex technical challenges. The Technical Communicator serves as a key technical resource for service operations across the organization.

Requirements

  • Minimum 5+ years of experience in an equipment repair environment
  • Strong mechanical aptitude (diesel, heavy equipment, or related)
  • Experience with failure analysis
  • Strong written and verbal communication skills
  • Experience working with customers and internal stakeholders

Nice To Haves

  • Working knowledge of DBS and SIS systems
  • Experience interacting with OEM engineering teams
  • Associate’s Degree in Diesel Technology or related technical field
  • Bachelor’s Degree in Ag Mechanization or similar field

Responsibilities

  • Provide advanced technical support to shop and field service teams
  • Communicate directly with Caterpillar engineers via the DSN network to resolve complex issues
  • Perform detailed failure analysis on equipment and components
  • Assist shop and field personnel with warranty repair process
  • Collaborate with district Caterpillar representatives to troubleshoot and resolve issues
  • Maintain strong communication with internal teams and external partners
  • Support workload coverage across the team as needed
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