Technical Communicator - Power Systems

Ring Power•Riverview, FL

1d•Onsite

About The Position

Ring Power Corporation, established in 1962 as a full-line Caterpillar dealer in North Florida, has expanded its authorized territory to include Central Florida and now oversees operations across 18 branch locations throughout Florida, with additional facilities in Rhode Island, New Jersey, the Carolinas, Georgia, Texas, and California. The company has grown to become one of the largest Caterpillar dealers in the Southeastern United States, driven by a commitment to customer service, continuous employee training, and ensuring complete customer satisfaction. Currently, over 2,000 employees across 26 locations provide high-quality construction equipment, backed by professional service and support. The Technical Communicator role involves ensuring safe work practices, maintaining communication with the dealership and Caterpillar on technical issues, advising management on product development, providing technical support to technicians and customers, monitoring and distributing product support information, and contributing to team efforts by meeting safety and quality expectations. This position also includes training and mentoring colleagues, temporarily assuming supervisory duties, offering expert technical counsel, utilizing the Dealer Solution Network, performing field/shop audits and failure analysis, and completing special projects.

Requirements

High School diploma or GED
7 or more years Experience
Valid Drivers License
Completed all required Technical Communicator training
Well versed in Microsoft Office programs
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Educated in Applied Failure Analysis I
Educated in relevant specialized Caterpillar Product Certifications as required

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears proper personal protective equipment.
Maintains communication between dealership and Caterpillar regarding all equipment technical issues.
Advises upper management on product development issues arising from product problems identified through technical support activity.
Provides technical information for all technicians or customers needing assistance in solving technical issues.
Monitor & distribute Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow.
Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
Trains and/or mentors others in department.
Assumes Supervisors position temporarily, as necessary.
Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues.
Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
Attends training sessions and trains others as necessary.
Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner.
Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.
Completes special projects in a timely and accurate manner as assigned by management.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Performs other duties as assigned.