Technical Clerk III/Project Coordinator

Tennessee Board of Regents•Knoxville, TN

9d•$35,340 - $43,090•Onsite

About The Position

The Technical Clerk III/Project Coordinator provides customer service and administrative and special project management support to help the Workforce and Community Development Office achieve its goals. The position supports procedures and processes for offering corporate, industrial, and personal-interest courses, programs, and conferences or symposiums at all College campuses. The role supports project management for training programs, including contract and invoice tracking, billing and payment coordination, and credit-card reconciliation. It staffs the department office, responds to phone and email inquiries, handles registrations and payments, and communicates course details or cancellations to registrants. It also prepares class materials, maintains registration and online course information, reserves rooms, compiles data, tracks THEC hours, provides administrative backup, and supports division conferences. The position is primarily workstation-based, using a computer, with occasional walking across campus and occasional lifting of boxes weighing up to 10 pounds. The College describes the workplace hazards as typical of working with the public in an office setting.

Requirements

Three years of experience in customer service, cashiering, registration software, and project coordination with an associate degree; or five years of related experience with a high school diploma.
Knowledge of project management, basic accounting, and Microsoft Office.
Above-average verbal and written communication, customer service, problem-solving, and logistics skills.
Above-average knowledge of Word and Excel; working knowledge of PowerPoint.
Technological aptitude and ability to learn the software platforms used for registration, course scheduling, and room reservations.
Ability to engage in the College’s mission and values.
Three professional references are required: two should be former or current supervisors, and one should be another professional reference. Personal references are not accepted.

Responsibilities

Support project management for Industrial, Professional, and Lifelong Learning training projects with directors, including preparing and tracking instructor and vendor contracts, monitoring LOAs, processing invoices with the accounting office, arranging billing to companies and vendors, tracking billing and payment, and reconciling credit-card transaction reports.
Staff the department office, answer the main phone line, respond to Workforce and Community Development email inquiries, take registrations and process credit-card payments, or refer callers to appropriate College personnel.
Notify registrants of non-credit open-enrollment course locations or cancellations by phone or email.
Prepare requisitions and class materials, including rosters, evaluations, certificates, handouts, and books; order materials when necessary.
Maintain Workforce and Community Development registration software by entering open-enrollment and lifelong-learning courses, sections, fees, and notices; add registrations for contract training, online training, and conferences; and maintain online classes.
Use facilities reservation software to reserve rooms for lifelong-learning and industrial-training classes.
Collect and compile Workforce and Community Development data and rosters, and maintain and track THEC hours.
Provide administrative support with the WCD Administrative Assistant III to the Executive Director, Community Services Program Director, Sales Director, Solutions Management Director, MegaLab Director, and Event Services Director; provide backup for rentals and invoicing.
Support division conferences, including Meter School and Manufacturing Symposium, through mailings, email notifications, materials, nametags, certificates, and staffing the registration and information table.
Perform other duties assigned to fulfill the strategic priorities and mission of the College.

Benefits

Health, dental, vision, life, and short- and long-term disability insurance options
Flexible spending account and health savings account options
Wellness incentive program for employees enrolled in a health plan
Educational assistance, including fee waiver, spouse/dependent discounts, audit/non-credit assistance, and reimbursement program
Employee Assistance Program
Retirement options including Tennessee Consolidated Retirement System traditional pension plan, 401(k) with a $100 company match, 457, and 403(b) plans
Employee discount program with more than 900 companies
14 paid holidays per year, including paid days off during the last week of December
Sick Leave Bank
Longevity pay
Professional development opportunities