Technical Claims Specialist

Liberty Mutual Insurance•Dover, NH

4d•$86,800 - $112,500

About The Position

Under limited supervision and established practices, the Technical Claims Specialist investigates, evaluates, and resolves complex Unit Auto and General Liability cases with moderate to high exposure. The role manages claims from initial notice through resolution, including coverage analysis, liability and damages assessment, litigation oversight, reserving, negotiation, and settlement strategy. The specialist works with policyholders, counsel, consultants, internal claims staff, and management, and provides training to less experienced staff.

Requirements

Solid understanding of Complex Unit Auto and General Liability claims-handling techniques.
Working knowledge of LMG Claims procedures.
Demonstrated ability to communicate effectively.
Bachelor’s degree or equivalent business experience.
Generally 4–5 years of related claims experience.

Responsibilities

Investigate, evaluate, and manage complex environmental claims from initial notice through resolution.
Analyze policy language, coverage issues, exclusions, conditions, and applicable environmental liability provisions.
Coordinate with defense counsel, coverage counsel, environmental consultants, and other specialists.
Investigate claims to determine coverage, establish liability, and verify damages.
Resolve claims within authority and recommend case values and resolution strategies to Branch Office Management and HO Examining for cases exceeding authority.
Work with staff and outside defense counsel to manage litigated files according to established litigation management protocols.
Identify and appropriately handle suspicious claims.
Identify and appropriately handle claims with third-party subrogation potential.
Establish and maintain accurate reserves on assigned files, and make timely reserve recommendations to Branch Office Management and HO Examining for cases exceeding authority.
Prepare for and attend mediation sessions and settlement conferences, and negotiate on behalf of LMG and LMG Insureds.
Monitor trials and provide daily reports to the Branch Office and HO Examining, recommending strategies based on developments.
Confer directly with policyholders on coverage and resolution strategy issues.
Establish and update action plans for assigned claims that clearly reflect file status and disposition strategy.
Participate in training sessions for less experienced staff.