Technical Claims Specialist

Liberty Mutual•Boston, MA

About The Position

Under limited supervision and established practices, the Technical Claims Specialist investigates, evaluates, and resolves complex environmental claims and Complex Unit Auto and General Liability cases involving moderate to high exposure. The role analyzes policy language and coverage issues, coordinates with counsel and subject-matter specialists, manages litigated files, maintains reserves, negotiates settlements, and recommends strategies and resolutions when cases exceed the role’s authority. The specialist also confers with policyholders, monitors trials, maintains claim action plans, and participates in training less experienced staff.

Requirements

Solid understanding of Complex Unit Auto and General Liability claims-handling techniques.
Working knowledge of LMG Claims procedures.
Demonstrated ability to communicate effectively.
Bachelor’s degree or equivalent business experience.
Generally, 4–5 years of related claims experience.

Responsibilities

Investigate, evaluate, and manage complex environmental claims from initial notice through resolution.
Analyze policy language, coverage issues, exclusions, conditions, and applicable environmental liability provisions.
Coordinate with defense counsel, coverage counsel, environmental consultants, and other specialists.
Determine whether coverage applies, establish liability, and verify damages.
Resolve claims within assigned authority and recommend case values and resolution strategies to Branch Office Management and HO Examining for cases exceeding that authority.
Work with staff and outside defense counsel to manage litigated files according to established litigation management protocols.
Identify and appropriately handle suspicious claims and claims with third-party subrogation potential.
Establish and maintain accurate reserves on assigned files, and make timely recommendations to Branch Office Management and HO Examining when cases exceed authority.
Prepare for and attend mediation sessions and settlement conferences, and negotiate on behalf of LMG and its insureds.
Monitor trials, provide daily reports to the Branch Office and HO Examining, and recommend strategy based on developments.
Confer directly with policyholders about coverage and resolution strategy.
Establish and update action plans that clearly reflect claim status and disposition strategy.
Participate in training sessions for less experienced staff.