Technical Campaign Manager

CHEIL USA•Plano, TX

9d•Hybrid

About The Position

The Technical Campaign Manager manages Samsung CRM campaigns from brief through send for assigned lines of business. The role validates technical briefs, coordinates development and QA, and ensures campaigns are delivered within SLA. Working alongside the Senior Technical Campaign Manager, the manager handles day-to-day delivery for assigned lines of business and develops CRM technical skills in preparation for a senior role. The position is part of Cheil USA’s CRM Deployment team and is based in Plano, Texas, with a hybrid work model. It is a full-time role with an immediate start, reporting to the Technical Campaign Lead and paired with the Senior Technical Campaign Manager.

Requirements

3–4 years of experience in CRM, email marketing, or marketing operations at an agency or in-house at a consumer brand.
Working knowledge of segmentation, email HTML, and QA tools such as Litmus.
Hands-on experience with at least one automation platform, such as Adobe Campaign or Salesforce Marketing Cloud.
Strong attention to detail and ability to manage several campaigns at once.
Clear written and verbal communication skills for working with clients and development teams.

Nice To Haves

Adobe Campaign Business Practitioner certification.
Hands-on email HTML skills.
Basic understanding of dynamic personalization, AMP email, and STO.

Responsibilities

Understand each line of business’s campaign requirements and goals.
Review technical briefs—including List Plans, URL Matrices, ALT text, Legal Terms, and creative assets—for gaps and errors before development.
Follow up with the client about missing or unclear brief items.
Keep the campaign calendar and status tracker current for assigned lines of business.
Ensure each campaign build progresses through development and QA within SLA.
Flag timeline risks early to the Senior Technical Campaign Manager and the client.
Coordinate with the QA team on test plans, rendering checks using tools such as Litmus, and link and data checks.
Confirm QA sign-off before each send.
Identify delays and errors, and provide the development team with clear fix requirements.
Gather facts and timelines for client-facing RCA reports.
Prepare status updates and participate in regular client and internal meetings.
Maintain playbooks, checklists, and brief templates for assigned lines of business.
Use AI tools to speed up brief checks, tracking, and reporting.