Technical Campaign Manager

Cheil•Plano, TX

8d•Hybrid

About The Position

The Technical Campaign Manager manages Samsung CRM campaigns from brief through send for assigned lines of business. The role validates technical briefs, coordinates development and QA teams, and ensures campaigns are delivered within service-level agreements. Working alongside a Senior Technical Campaign Manager, this person handles day-to-day delivery for assigned lines of business and develops CRM technical skills for progression to a senior role. The position is based in Plano, Texas, with a hybrid work model and an immediate start.

Requirements

3–4 years of experience in CRM, email marketing, or marketing operations, at an agency or in-house at a consumer brand.
Working knowledge of segmentation, email HTML, and QA tools such as Litmus.
Hands-on experience with at least one marketing automation platform, such as Adobe Campaign or Salesforce Marketing Cloud.
Strong attention to detail and ability to manage multiple campaigns simultaneously.
Clear written and verbal communication skills for working with clients and development teams.

Nice To Haves

Adobe Campaign Business Practitioner certification.
Hands-on email HTML skills.
Basic understanding of dynamic personalization, AMP email, and STO.

Responsibilities

Understand each line of business's campaign requirements and goals.
Review technical briefs—including the List Plan, URL Matrix, ALT text, Legal Terms, and creative assets—for gaps and errors before development.
Follow up with the client regarding missing or unclear items.
Keep campaign calendars and status trackers current for assigned lines of business.
Ensure each campaign build progresses through development and QA within SLA.
Flag timeline risks early to the Senior Technical Campaign Manager and the client.
Coordinate with the QA team on test plans, rendering checks using tools such as Litmus, and link and data checks.
Confirm QA sign-off before each send.
Identify delays and errors, and provide the development team with clear fix requirements.
Gather facts and timelines for client-facing RCA reports.
Prepare status updates and participate in regular client and internal meetings.
Maintain playbooks, checklists, and brief templates for assigned lines of business.
Use AI tools to speed up brief checks, tracking, and reporting.