Technical Business Development Executive

Tri-M Group•Kennett Square, PA

7d•Onsite

About The Position

The Tri-M Group, LLC is an employee-owned company that prioritizes its employees, recognizing that a highly trained, skilled, and compensated workforce is essential for serving customers, families, and communities. The company has established a reputation for delivering quality and professional commercial electrical services with safety as a paramount concern. Emphasis is placed on employees, starting with hiring the best talent in the industry. This role independently originates and develops new business for the BAS Service group by combining hands-on technical expertise in building automation, controls, and instrumentation with consultative relationship development. The position is accountable for an annual bookings goal and building a self-generated pipeline of service agreements, system upgrades, environmental monitoring, and control panel fabrication opportunities across life sciences, federal, industrial, and commercial markets. The role also serves as a technical liaison between clients and Tri-M service and engineering teams, ensuring proposed solutions are accurate, profitable, and deliverable.

Requirements

Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.
Minimum of 8 years of combined technical and customer-facing experience in building automation, instrumentation, controls, or a related electrical specialties field.
Demonstrated track record of independently originating and closing new business.
Working understanding of service labor pricing, margin structures, and the difference between recurring agreement revenue and one-time project revenue.
Strong written and verbal communications skills a must.
Must be confident and possess the ability to build strong, long-term relationships.
Excellent customer service skills and outstanding presentation skills.
Intermediate to high level of computer literacy including MS Office, MS Outlook, and CRM/database management.
Strong organizational and prioritizing skills.
Must have reliable transportation to and from the assigned work location/office.
Must maintain a valid driver's license and good driving record.
Proven ability to develop opportunities with new or existing customers and maximize revenue from a portfolio of key accounts.
Ability to quickly develop a rapport based on trust.
Ability to juggle multiple priorities and work under pressure.
Professional demeanor.
Able to handle difficult situations with diplomacy and tact.
Manage time effectively and adapt quickly to changing priorities.
Able to multi-task.
Able to perform with limited supervision – be a self-starter.
Team player who works productively with wide range of people.

Nice To Haves

College degree in Engineering, Instrumentation, Business, or a related field a plus, or equivalent experience.
Hands-on field background in instrumentation, calibration, environmental monitoring systems, or building automation systems strongly preferred.
Industry certifications such as ISA CCST, BICSI, or equivalent a plus.
Established relationships within regional life sciences, industrial, or institutional facilities a plus.

Responsibilities

Complies with all Tri-M and customer safety policies and procedures
Complies with all Tri-M employment policies and procedures and meets company standards of conduct and appearance
Independently originates new service, upgrade, and integration business in markets that complement the BAS Service group's offerings, including life sciences and pharmaceutical, federal, industrial, and commercial facilities.
Owns an annual bookings goal established with the BAS Service Manager and is accountable for pipeline development, pursuit strategy, and results against that goal.
Builds pipeline through proactive prospecting, networking, and direct outreach rather than reliance on inbound requests or existing work orders.
Works closely with the BAS Service Manager on developing a targeted list of key accounts and pursuit strategies.
Performs proper pre-qualification of new business, pursuing "true" opportunities.
Leverages hands-on technical expertise in building automation, controls, and instrumentation to establish credibility and trust with facility, engineering, and quality stakeholders.
Locates key decision makers within targeted organizations and establishes relationships through consultative, technically informed engagement.
Grows recurring service revenue, including preventive maintenance agreements, service contracts, system upgrades, and environmental monitoring system opportunities.
Develops opportunities for UL 508A control panel fabrication and controls integration work performed by the BAS Service group.
Conducts site surveys and assessments of existing building automation and control systems, and assists in developing upgrade and migration paths.
Prepares material and labor cost estimates for budgetary purposes and prepares formal, professionally written proposals.
Maintains an up-to-date sales pipeline report and reviews with supervisor on a bi-weekly basis.
Works closely with BAS Service supervisors and engineering staff to ensure a thorough, accurate scope and design is prepared for all proposed work.
Conducts formal follow ups on all completed work, ensuring customer satisfaction and capturing additional service opportunities.
Maintains knowledge of the latest building automation, controls, and instrumentation technologies and market trends.
Coordinates with other Tri-M account management and business development staff to ensure overall synergies and cross-selling opportunities are identified.