Technical Business Analyst

Concentrix•Omaha, NE

12h•Onsite

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a Highly analytical and technically fluent Technical Systems Business Analyst with 10+ years of experience who can bridge business needs, system behavior, and engineering execution to join our team in Omaha. The ideal candidate will play a pivotal role in translating business needs into technical solutions, ensuring seamless integration and functionality across our systems. This position requires onsite work five days a week.. This role involves understanding how systems work, troubleshooting complex issues, writing clear requirements, and ensuring end to end delivery through close collaboration with users, architects, UX, and development teams

Requirements

Proven experience as a Technical Business Analyst or similar role.
Strong understanding of Agile methodologies and system analysis.
Excellent problem-solving skills and attention to detail.
Ability to communicate effectively with technical and non-technical stakeholders.
Experience in translating business requirements into technical solutions.

Responsibilities

Requirements & Backlog Definition Translate high-level business goals into epics, features, and user stories with clear acceptance criteria. Ensure requirements encompass workflows, data, integrations, edge cases, and user experience (UX) needs.
Systems Analysis & Troubleshooting Develop a comprehensive understanding of system behavior across applications and integrations. Investigate user issues through root cause analysis, validate data, and document findings in a structured, actionable manner.
Agile Delivery Support Collaborate closely with engineering teams during refinement, sprint activities, and release planning. Provide continuous clarifications, resolve ambiguities, and facilitate smooth progress from development to deployment.
Domain Ownership & Independent Execution Assume full ownership of assigned product areas. Operate independently by prioritizing the backlog, identifying gaps, anticipating dependencies, and advancing work with minimal oversight.
User & Stakeholder Communication Communicate frequently and clearly with users and stakeholders to ensure alignment and satisfaction.

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

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