Corporate Traveller - Technical Business Analyst - Toronto or Vancouver

Flight Centre•British Columbia, Ontario, BC

1d•CA$73,000 - CA$82,000•Hybrid

About The Position

Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You’ll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business.

Requirements

Proven experience as a Technical Business Analyst or similar role
Strong experience translating business requirements into technical documentation (User Stories, BRDs)
Experience with project coordination and delivery in a technical environment
Solid understanding of ROI and level of effort (LOE) estimation
Knowledge of Sabre system including bookings, shopping, and PNR management
Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.)
Ability to analyze cross-functional impacts across multiple business areas
Strong analytical, organizational, and problem-solving skills
Excellent verbal and written communication skills
Experience facilitating stakeholder meetings and workshops
Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote)
Ability to work independently and collaboratively in fast-paced environments

Nice To Haves

Multilingual (English/Spanish) is a plus
Ability to identify and evaluate opportunities to leverage AI and automation solutions to improve business processes, enhance user experiences, and drive operational efficiencies.

Responsibilities

Translate business problems into clear, actionable technical requirements and user stories
Lead the design, coordination, and delivery of small to mid-level technical projects
Perform business and systems gap analysis, and build detailed workflows
Facilitate meetings, lead discussions, and drive consensus with stakeholders
Coordinate all aspects of project delivery, ensuring timelines and objectives are met
Document project scope, requirements, and updates using standardized templates
Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams
Assess and communicate project goals, benefits, and ROI/LOE estimates
Identify and document system, business, and development dependencies
Work collaboratively across technical and non-technical teams
Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history
Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools
Utilize independent judgment to lead projects with minimal supervision
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses