Technical Business Analyst - SaaS Migration

Sycle

1d•Remote

About The Position

Sycle is seeking a highly analytical and technical Technical Business Analyst to partner directly with our Product Management team on a high-stakes enterprise account. In this role, you will get deep into the technical weeds—investigating legacy software systems, analyzing complex workflows, mapping out data, and translating detailed findings into clear recommendations for engineering and client stakeholders. This role is critical in helping a major enterprise client transition from a heavily customized, legacy system onto Sycle’s modern SaaS platform. You will serve as the engine behind workflow mapping and system investigation while keeping cross-functional teams organized and delivery on schedule.

Requirements

Strong preference for experience in audiology, clinical management, or allied healthcare domains (e.g., chiropractic, physical therapy) to quickly grasp complex patient and operational workflows.
Proven track record working directly on high-touch enterprise accounts where priorities shift rapidly and stakeholder management is critical.
Proven ability to dive into technical details, write queries, review system architecture, and understand data models without needing constant engineering support.
Strong emotional intelligence and resilience when navigating ambiguity, tight deadlines, client pressure, and shifting product priorities.
Hands-on experience facilitating Agile ceremonies and managing project deliverables in a fast-paced environment.
Ability to translate complex technical concepts into clear prose and concise client updates.

Responsibilities

Perform detailed mapping of clinical, ordering, purchasing, and operational workflows across both "as-is" legacy environments and "to-be" SaaS platform states.
Independently investigate complex technical problems, conduct deep data analysis, write database queries, establish KPIs, and analyze system behaviors with minimal guidance.
Own and facilitate key Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and demos to ensure predictable team delivery.
Author high-quality documentation that bridges high-level business goals and granular technical requirements, tailoring communication for both technical teams and client executives.
Maintain project artifacts, track risks, dependencies, and decisions, and proactively collaborate with Engineering to obtain and validate updates.
Leverage modern AI tools to streamline research, documentation, data analysis, and daily workflows to accelerate delivery speed.
Participate directly in enterprise client meetings, providing clear, accurate, and timely updates on technical workstreams and process maps.