Technical Business Analyst

Polaris Software•Beverly, MA

4d•Hybrid

About The Position

Sitestream, a Polaris Software company based in Beverly, Massachusetts, is seeking a detail-oriented and motivated Technical Business Analyst to support the analysis, design, and delivery of software solutions across its product platforms. The role focuses on systems integration and works closely with Product Management, Engineering, customers, technology partners, and third-party suppliers to define how systems connect, exchange data, and operate together. The analyst investigates existing and proposed integrations, analyzes APIs, data formats, and system behavior, defines interface requirements, and supports implementation, testing, and rollout. The position is hybrid, with three days per week in the Beverly office, and reports to the Director of Product. The role contributes to technology intended to help customers make communities safer and fairer. Success requires a strong work ethic, consistency, attention to detail, and the ability to stay focused in a fast-paced environment. Applicants must already have the right to work in the United States and be able to pass a comprehensive background check, including fingerprinting.

Requirements

Typically 3–5 years of experience in a Technical Business Analyst, Integration Analyst, Systems Analyst, or similar role.
Demonstrated experience analyzing, defining, or delivering integrations between software systems.
Experience working with APIs, third-party systems, technology partners, or external technical teams.
Understanding of common integration mechanisms such as webhooks, file or batch exchange, and SFTP.
Experience analyzing data structures, defining field mappings, and documenting data flows between systems.
Strong documentation and process-modeling skills, including functional specifications, interface specifications, and data-mapping documentation.
Collaborative mindset and ability to work across Product, Engineering, customer, partner, and operational teams.
Comfortable taking ownership of integration analysis and following issues through from discovery to resolution.
Existing right to work in the United States.
Ability to pass a comprehensive background check, including fingerprinting.

Responsibilities

Lead discovery and analysis for new and existing integrations with customer systems, partner platforms, and third-party services.
Analyze API documentation, interface specifications, data models, file formats, messages, and system behavior to understand capabilities, constraints, and dependencies.
Map end-to-end data flows, systems of record, triggers, transformations, validation rules, error conditions, retries, and reconciliation requirements.
Identify integration gaps, incompatibilities, and risks, and work with Engineering and external technical teams to evaluate solution options.
Work directly with customers, technology partners, and third-party suppliers to clarify integration requirements, documentation, responsibilities, and constraints.
Liaise between Product Management, Engineering, operational stakeholders, and external technical teams.
Coordinate with internal and external teams on test environments, test data, connectivity, and other dependencies required to validate integrations.
Analyze existing systems, workflows, interfaces, and data structures to understand current behavior and constraints.
Translate business outcomes into functional and technical requirements, process flows, interface specifications, and user stories.
Identify business rules, data validation requirements, edge cases, and operational impacts of proposed changes.
Analyze how integration changes affect related systems, data flows, operational processes, and wider platform dependencies.
Define acceptance criteria covering business behavior and integration outcomes.
Maintain sufficient detail and traceability for Engineering, QA, Support, and operational teams to understand expected integration behavior.
Support integration testing, User Acceptance Testing (UAT), and validation of delivered functionality.
Take ownership of integration analysis and follow issues through from discovery to resolution.