Technical Business Analyst

Amadeus • Dallas, TX

9d • Hybrid

About The Position

The Technical Business Analyst will join a globally distributed team across Dallas, Nice, and Bangalore that manages a critical, complex product in the payments domain. The role helps shape and evolve the Amadeus Payment Platform, which processes millions of payments daily through credit card networks, acquiring banks, and alternative payment providers such as PayPal. It combines product management and solutioning expertise to translate strategy into actionable plans, lead initiatives independently, promote best practices and operational excellence, and contribute to innovation and departmental direction.

The position establishes standards for product definition and solution design, analyzes complex business problems, and develops solutions for new products and enhancements. It also contributes to quality and validation, production integrity, and continuous improvement. The analyst works closely with engineering, architecture, product, QA, customers, and other stakeholders, while mentoring less experienced colleagues and supporting Agile team activities, customer engagements, and product launches. The role is permanent and based in Irving, Texas, with a hybrid work arrangement.

Requirements

• At least 3 years of experience.
• Bachelor's degree in Engineering, sciences, or a related field.

Nice To Haves

• Experience in Payments or Airlines/travel domains; business analyst experience is a plus.
• Work experience with Agile or SAFe frameworks.

Responsibilities

• Establish standards for product definition activities, including specifications and solution design.
• Analyze complex business problems and translate business needs into product concepts, enhancements, and upgrades.
• Design solutions to complex problems and support cross-area solution design, including architecture proposals for new products.
• Support pre-sales activities and participate in Business Requirement Matrix (BRM) assessments.
• Lead or review solution sizing, specifications, process engineering, and business flow assessments for complex, cross-functional initiatives.
• Define recovery, action, and risk mitigation plans for system failures and ensure processes are followed from requirements through production.
• Create customer feedback mechanisms and solve business problems using clear methodologies and appropriate documentation.
• Recommend improvements to specifications, documentation, solution design, and proactive maintenance practices.
• Contribute to test strategy implementation, review test plans, ensure test traceability, and validate delivered functionality and system integrity.
• Investigate, validate, and prioritize reported incidents to ensure production integrity.
• Coach, mentor, train, and guide Product Definition Analysts, QA Engineers, Software Development Engineers, and other less experienced professionals.
• Serve as a liaison between engineering, architecture, product, QA, customers, and other stakeholders through effective communication and collaboration.
• Contribute to onboarding, communities of practice, organizational transformation initiatives, and knowledge sharing across teams.
• Support Agile team and ART ceremonies, product feature definition, RFP/RFI responses, product promotion, customer presentations, demos, and product launches.
• Contribute to delivery planning and customer relationship management, and share product, system flow, architecture, and engineering knowledge.

Benefits

• Competitive remuneration
• Individual and company annual bonus
• Paid vacation and holidays
• Health insurance
• Other competitive benefits
• Online learning hubs with technical and soft skills training
• Flexible working model

What This Job Offers

• Job Type: Full-time
• Career Level: Senior