Technical Business Analyst

Northwestern Mutual•Milwaukee, WI

16h•Hybrid

About The Position

About The Job: Dig deep into a specific business area and help define the details of how to drive business results through technology. Work on a cross-functional team of product managers, engineers, designers and subject matter experts in an agile methodology to deliver on outcomes. Serve as a bridge between the business stakeholders and technology teams. What You'll Do: Business Expertise: Use knowledge and experience to provide some expertise in at least one business area or domain while working to gain a broader understanding of business and domains surrounding the main focus. Articulate recommendations based on analytics and collaborate with Product Managers Current State, Future State and Gap Analysis: Begin to assess, exercise judgement, and document current state across moderately complex processes and business areas and domains while partnering with Product Manager and peers. Use analytics and experience to resolve issues and to provide solutions Gather Requirements: Responsible for fact-based requirement gathering and be able to analyze across business domains Author Features: Author features independently with medium complexity while participating and collaborating in some higher complexity situations Support and provide thoughts and ideas throughout the development process as needs arise Project Management: Use project management skills to successfully complete and advance work Assist with task-based work items in more complex situations Create Documentation based on current standard template Test Plan Review: Assist with coordinating and solution delivery test plans for medium complex efforts by participating in and ensuring business sign-off of testing processes for medium and large efforts

Requirements

Bachelor's degree
2-4 Years Prior Experience with at least 2 working in a Business Analyst level role
Ability to leverage strong communication skills and relationships to influence outcomes while navigating conflict and decision making
Domain expertise via previous internships or similar roles in the past
Certifications demonstrating mastery of role specific competencies
Deep familiarity of agile & scrum development environments
Solves moderately complex problems; analyzes and recommends possible solutions using experience, evaluation, judgment and precedents
Analytical Thinking - Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes
Attention to Detail - Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality
Client Advocacy - Translates customer issues and pain points into requirements, represents client’s best interests. Analyzes customer feedback to understand client needs and communicates client sentiment to product teams and relevant stakeholders
Continuous Improvement - Utilizes available methods to identify opportunities, executes solutions and measures impact to improve existing practices and processes. Implements feedback and lessons learned. Leverages the ability to identify and experiment assumptions and hypothesis for products to be able to refine and improve them at any stage of the life cycle
Process Mindset - Demonstrates ability to define processes to organize people, activities, and milestones. Understands how to separate and combine tasks into efficient work-flow; creates metrics to measure success. Identifies opportunities for synergy and integration where others can't. Simplifies complex processes and produces more out of fewer resources
Solution Design Oriented Thinking - Takes a human-centered approach to identify diverse and innovative solutions with the user/stakeholder in mind. Iterates and adjusts solutions based on user/stakeholder feedback
Technical & Digital Acumen - Leverages knowledge and approaches of digital products and technologies to solve problems, complete tasks and accomplish goals. Demonstrates effective adaptability to new and emerging technologies

Responsibilities

Use knowledge and experience to provide some expertise in at least one business area or domain while working to gain a broader understanding of business and domains surrounding the main focus.
Articulate recommendations based on analytics and collaborate with Product Managers
Assess, exercise judgement, and document current state across moderately complex processes and business areas and domains while partnering with Product Manager and peers.
Use analytics and experience to resolve issues and to provide solutions
Responsible for fact-based requirement gathering and be able to analyze across business domains
Author features independently with medium complexity while participating and collaborating in some higher complexity situations
Support and provide thoughts and ideas throughout the development process as needs arise
Use project management skills to successfully complete and advance work
Assist with task-based work items in more complex situations
Create Documentation based on current standard template
Assist with coordinating and solution delivery test plans for medium complex efforts by participating in and ensuring business sign-off of testing processes for medium and large efforts