Technical Business Analyst

Coates Group • Chicago, IL

1d

About The Position

Coates Group is seeking a Technical Business Analyst to join their team. For over 60 years, Coates Group has enabled impactful connections between leading brands and their customers. They combine the values of a family-owned business with the innovative spirit of a start-up, focusing on "Creating Connections. Empowering Partnerships. Always Evolving." The company is an industry leader, recognized with awards and known for setting records, including the largest hardware deployment in Quick Service Restaurant history. They value curiosity, charisma, authenticity, and diversity, fostering a collaborative environment to revolutionize customer experiences through technology. The Technical Business Analyst will play a key role in gathering, analyzing, and documenting technical and functional business requirements, working closely with customers, product managers, and stakeholders to ensure business outcomes are met.

Requirements

• 5+ years experience within a similar role
• Tertiary qualification in Computer Science, Software Engineering or related field
• Experience in Digital Software for 5+ years (preferred)
• Experience creating detailed functional specifications for Digital software products (5 years)
• Experience using Figma to create or update wireframe designs as required
• Experience working in both agile and waterfall methodologies
• Experience using Jira and Confluence
• Knowledge of BABOK and business process mapping methods
• Strong stakeholder management
• Excellent communication skills to present information and translate between technical and business requirements
• Ability to work autonomously
• Proven analytical and problem-solving abilities
• Proactively seeks to understand customer problem to ensure solutions are fit for purpose
• Strong collaborator, able to work as a team player with Tech Leads and Project Managers to drive joint outcomes

Responsibilities

• Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes
• Conduct workshops and interviews to elicit, validate, and document clear business requirements
• Map client requirements into product epics/features
• Decompose product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteria
• Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements
• Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases
• Create necessary artefacts, including capability gap analysis and process flow diagrams
• Support the maintenance and update of user guides based on functional changes as projects are delivered
• Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features
• Facilitate the creation of traceability matrices from detailed requirements to test cases
• Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented
• Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision
• Cross team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints
• Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules

Benefits

• Annual market competitive bonus program
• Thrive Program which includes a suite of flexible work options
• Dedicated time to prioritize health and wellbeing (e.g., virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• Give Back Day to allow Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree